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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197407811
Report Date: 06/13/2024
Date Signed: 07/02/2024 12:02:57 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/04/2024 and conducted by Evaluator Silva Garibyan
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20240404101404
FACILITY NAME:PENNY AND PEGGY NAIRN 24 HOUR CHILD CARE INC.FACILITY NUMBER:
197407811
ADMINISTRATOR:MAGALY ZUNIGAFACILITY TYPE:
850
ADDRESS:15300 DEARBORNTELEPHONE:
(818) 892-6635
CITY:NORTH HILLSSTATE: CAZIP CODE:
91343
CAPACITY:25CENSUS: 17DATE:
06/13/2024
UNANNOUNCEDTIME BEGAN:
09:40 AM
MET WITH:Gloria Avina, Center Director, and Gabrielle Hovey, AdministratorTIME COMPLETED:
11:35 AM
ALLEGATION(S):
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1) Staff are commingling the infants and the preschool children
2) Staff did not properly supervise day care children
INVESTIGATION FINDINGS:
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***This is an amended report which supersedes the previous report***

On 06/13/2024 Licensing Program Analyst (LPA) Silva Garibyan arrived at PENNY AND PEGGY NAIRN 24 HOUR CHILD CARE INC.to deliver the findings of a complaint received by the Department on 04/04/2024 associated to Complaint Control Number 58-CC-20240404101404. LPA met with Gloria Avina, Center Director, and Gabrielle Hovey, Administrator, and explained the purpose of the visit. During today’s visit, there were three staff providing care to 17 children.

During the investigation conducted by the LPA, interviews were conducted, records were reviewed, copies of the facility roster and other pertinent documents were obtained.

Page 1
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:

DATE: 06/13/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/13/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20240404101404
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: PENNY AND PEGGY NAIRN 24 HOUR CHILD CARE INC.
FACILITY NUMBER: 197407811
VISIT DATE: 06/13/2024
NARRATIVE
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When interviewed, staff stated that both the infant and preschool children are dropped off at the Dearborn location in their separate, assigned classrooms and the older infants and preschoolers are then separated and moved to the Columbus location following an 8:30AM and 8:45AM schedule. During pick up in the evening, a similar schedule is followed as the children return to the Dearborn location at 5:00PM and 5:15PM. During the transition periods, the children are maintained in separate groups supervised by 2 or more teachers, and there is no possibility of commingling between the infants and pre-school aged children. Staff disclosed that children are always supervised and when needed, additional staff is provided.

All four parents interviewed confirmed they have never observed commingling of their children with children from other age groups and have always observed maintenance of ratios. Parents made no disclosures regarding concerns with supervision.

Based on the investigation conducted, there is insufficient evidence to support the above-mentioned allegations to be true. Therefore, although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are Unsubstantiated.

The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Gloria Avina, Center Director, and Gabrielle Hovey, Administrator and Appeals Rights provided.

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SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:

DATE: 06/13/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/13/2024
LIC9099 (FAS) - (06/04)
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