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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197407811
Report Date: 06/17/2025
Date Signed: 06/17/2025 03:58:37 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/04/2025 and conducted by Evaluator Lilia Hernandez
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20250404165922
FACILITY NAME:PENNY AND PEGGY NAIRN 24 HOUR CHILD CARE INC.FACILITY NUMBER:
197407811
ADMINISTRATOR:MAGALY ZUNIGAFACILITY TYPE:
850
ADDRESS:15300 DEARBORNTELEPHONE:
(818) 892-6635
CITY:NORTH HILLSSTATE: CAZIP CODE:
91343
CAPACITY:25CENSUS: 10DATE:
06/17/2025
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH:Gabrielle Hovey, AdministratorTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Staff did not keep facility free of insects.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Lilia Hernandez conducted an unannounced complaint inspection to the above facility on 06/17/2025. LPA arrived to the facility at 1:15PM and met with Gabrielle Hovey, Administrator, who guided LPA on a tour of the facility. There were 10 children with 3 staff upon arrival. Gloria Calzadillas, Director, was also present.

The purpose of the visit is to deliver findings for the above allegation.

Information provided by the reporting party indicates that staff did not keep facility free of insects.

During the investigation LPA obtained a copy of the facility roster and conducted interviews with the Reporting Party, Administrator, Director, Staff #1, Staff #2, and Parent #1 through Parent #5. LPA obtained pertinent information regarding the allegation. LPA also conducted an observation of children in care. ---Page 1 of 3
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 58-CC-20250404165922
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: PENNY AND PEGGY NAIRN 24 HOUR CHILD CARE INC.
FACILITY NUMBER: 197407811
VISIT DATE: 06/17/2025
NARRATIVE
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The Administrator stated that at not time has there been a concern regarding insects in the facility. Per Administrator, the facility has designated staff who conduct daily cleaning of the facility. The staff vacuums, mops, cleans restrooms and wipes down the playground. The facility also has teachers wipe down tables before and after each meal and activities. The facility has a gardener who cleans the facility's outdoor yard on Monday's and Friday's weekly, or as needed. The facility also has the carpets cleaned once a month by hired staff. Staff at the facility also check the yard daily before the children go outside to play. Per Administrator, once a month the facility conducts a deep cleaning of the facility both indoors and outdoors. The facility also has a professional pest control company service the facility for insects/bugs. Billing history was provided to the LPA that shows pest control services were being done at the facility prior to the allegation being reported to the Department.

During an interview with the Reporting Party, it was disclosed that Child #1 showed signs of bug bites. Reporting party was not able to confirm if in fact bug bites were observed.

During an interview with Parent #1, Parent of Child #1, it was disclosed that Child #1 may have had bug bites. Parent #1 disclosed that after a medical exam, Child#1 may have had bug bites but was not able to provided confirmation that Child #1 had bug bites and that bug bites were obtain while in care at the facility.
LPA obtained a photo of the alleged bug bite. LPA was not able to interview Child #1. Child #1 last day in care was 04/03/2025.

During interviews with staff, there was no information provided to support the allegation. Staff provided information that was consistent with the cleaning protocols provided by the Administrator.

During interviews with parents, no disclosures were made to support the allegation.

During the LPA's observation of the facility and children in care, LPA did not find evidence to support the allegation.

Based on the investigation conducted, it has been determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
---Page 2 of 3
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 58-CC-20250404165922
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: PENNY AND PEGGY NAIRN 24 HOUR CHILD CARE INC.
FACILITY NUMBER: 197407811
VISIT DATE: 06/17/2025
NARRATIVE
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The Notice of Site Visit must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

A copy of this report, appeal rights, and Notice of Site Visit was provided.

Exit interview was conducted with Gabrielle Hovey, Administrator.

---Page 3 of 3
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3