197407811-12-5-2025-58-CC-BBEL-DTC4MV-20260420191407

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197407811
Report Date: 12/05/2025
Date Signed: 12/05/2025 11:54:26 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/19/2025 and conducted by Evaluator Amelia Morales

COMPLAINT CONTROL NUMBER: 58-CC-20250919084057

FACILITY NAME:	PENNY AND PEGGY NAIRN 24 HOUR CHILD CARE INC.		FACILITY NUMBER:	197407811
ADMINISTRATOR:	MAGALY ZUNIGA		FACILITY TYPE:	850
ADDRESS:	15300 DEARBORN		TELEPHONE:	(818) 892-6635
CITY:	NORTH HILLS	STATE: CA	ZIP CODE:	91343
CAPACITY:	25	CENSUS: 9	DATE:	12/05/2025
		UNANNOUNCED	TIME BEGAN:	08:52 AM
MET WITH:	Administrator Gabrielle Hovey		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff sprayed a daycare child with water while in care
Staff spoke inappropriately towards a daycare child

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 12/5/2025, Licensing Program Analyst (LPA) Amelia Morales conducted an unannounced site visit to this facility to deliver findings on the above-mentioned allegations. Upon arrival, LPA Morales was greeted by Administrator Gabrielle Hovey. LPA Morales stated the purpose of this visit, and was guided on a tour of the facility. At the time of the visit, a census was taken there were 9 children with 2 staff present in the preschool program.

During the course of the investigation LPA Morales toured the facility, interviewed staff and parents, collected children's roster, obtained a copy of diapering procedure, and parent consent form.

-Pertaining to the allegation that, "Staff sprayed a daycare child with water while in care."

(Continued on 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Amelia Morales
LICENSING EVALUATOR SIGNATURE:	DATE: 12/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 58-CC-20250919084057

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: PENNY AND PEGGY NAIRN 24 HOUR CHILD CARE INC.	FACILITY NUMBER: 197407811
	VISIT DATE: 12/05/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Per the Reporting Party (RP), stated that child (1) disclosed that they were sprayed directly with a water hose while on the playground.

When asked if the facility has done any water-play activities recently, Staff (S1), Staff (S2), Staff (S3), Staff (S4), and Staff (S5) stated they have not done water-play. When asked if parents are informed of water-play activities, S1 stated "if we did we would tell parents, we would ask and let them know that we do water-play so they can bring a change of clothes." When asked if children have access to any water or hoses, S5 stated "only restroom sink for hand washing. "When asked if staff has ever sprayed a child with water, S2 stated "no."

During Parent interviews LPA inquired if their child ever came home with wet close Parent (P2), Parent (P6), Parent (P7), Parent (P8) stated no. Parent (P10) did disclose that their child did come with a wet sweater. However P10 disclosed that their child accidentally got around a bucket or a towel, while staff were cleaning the tables after doing a project or eating. P10 also disclosed that the facility did notify them of the incident, prior to picking their child from the facility. Parents interviewed did not present concerns related to the above-mentioned allegations and were pleased with the services and care being provided to their children.

-Pertaining to the allegation that, "Staff spoke inappropriately towards a day-care child"

Per the Reporting Party (RP), stated that staff was "shouting at a child" in a frustrated tone and stated they were "tired of the child."

When asked if staff have ever spoken in an inappropriate, angry, or irate manner to a child, Staff (S1), Staff (S2), Staff (S3), Staff (S4), and Staff (S5) stated no. When asked if staff have observed other staff speak inappropriately to children Staff (S1), Staff (S2), Staff (S3), Staff (S4), and Staff (S5) stated no. During parent interviews LPA Morales asked parents if they have ever witnessed staff speak inappropriately to children during pick up or drop off, Parents stated no. According to Parents interviewed during the course of the investigation they have no concerns regarding the quality of care their children are receiving. LPA Morales did not observe children being spoken to inappropriately on 9/29/2025 nor 12/5/2025.

(Continued on 9099-C)

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Amelia Morales
LICENSING EVALUATOR SIGNATURE:	DATE: 12/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 58-CC-20250919084057

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: PENNY AND PEGGY NAIRN 24 HOUR CHILD CARE INC.	FACILITY NUMBER: 197407811
	VISIT DATE: 12/05/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Therefore, based upon observations and interviews conducted the allegations above have been determined to be Unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

Notice of Site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed Administrator Gabrielle Hovey.

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Amelia Morales
LICENSING EVALUATOR SIGNATURE:	DATE: 12/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2025

LIC9099 (FAS) - (06/04)

Page: 3 of 3