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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197408370
Report Date: 11/07/2023
Date Signed: 11/07/2023 12:25:38 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/11/2023 and conducted by Evaluator Suzette Ornelas
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20230811083752
FACILITY NAME:CAROUSEL KIDS CHILD DEVELOPMENT CENTERFACILITY NUMBER:
197408370
ADMINISTRATOR:RANASINGHEFACILITY TYPE:
850
ADDRESS:6326 LINDLEY AVENUETELEPHONE:
(818) 881-2721
CITY:ENCINOSTATE: CAZIP CODE:
91316
CAPACITY:38CENSUS: 15DATE:
11/07/2023
UNANNOUNCEDTIME BEGAN:
08:21 AM
MET WITH:Lynette Ranasinghe - DirectorTIME COMPLETED:
12:40 PM
ALLEGATION(S):
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Allegation 1 - Staff restrain children in care
Allegation 2 - Staff do not provide adequate supervision to children in care
INVESTIGATION FINDINGS:
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On 11/7/2023, Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced follow up complaint inspection for the purpose of delivering the findings for the above-mentioned allegations. Upon arrival, LPA was greeted and let into the facility by Director, Lynette Ranasinghe to whom the reason for the inspection was announced. LPA toured the facility and observed 15 daycare children and 3 staff.

During the course of the investigation, LPA Ornelas made observations, obtained documentation in the form of children’s roster, staff schedules, children and staff sign in/out sheets and interviewed the Reporting Party (RP), Director, 4 parents, 5 teachers and 3 children in regard to the above allegations.

-Pertaining to the allegation that - Staff restrain children in care

According to the RP- Staff are placing children who require more direct support, in high chairs as a result of excessive behaviors.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20230811083752
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: CAROUSEL KIDS CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 197408370
VISIT DATE: 11/07/2023
NARRATIVE
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According to the Director, children are only placed in high chairs during meal time. According to Staff 1 (S1), Staff 2 (S2), Staff 3 (S3), Staff 4 (S4) and Staff 5 (S5), high chairs are rarely used in the preschool side and are used during meal times for the children who need help with feeding. According to Child 1 (C1), Child 2 (C2) and Child 3 (C3) they like the school, they like their teachers and they are not placed on high chairs but eat their meals on the table. According to Parent 1 (P1), Parent 2 (P2), Parent 3 (P3) and Parent 4 (P4), they have no concerns regarding the care that their child is receiving while at the Child Care Center (CCC). Parents stated that their children like the CCC and have no concerns regarding their children’s personal rights.

-Pertaining to the allegation that - Staff do not provide adequate supervision to children in care

According to the RP- Staff have left children in high chairs unattended and a child was observed to have fallen when left unattended in a room.

According to the Director children are always supervised by staff and the director assists as needed. According to Staff 1 (S1), Staff 2 (S2), Staff 3 (S3), Staff 4 (S4) and Staff 5 (S5), children are always supervised and one teacher is never left alone with more than 12 children at a time. According to Child 1 (C1), Child 2 (C2) and Child 3 (C3) they like the school, they like their teachers and they are not left alone in a room by themselves. According to Parent 1 (P1), Parent 2 (P2), Parent 3 (P3) and Parent 4 (P4), they have no concerns regarding the care that their child is receiving while at the Child Care Center (CCC). Parents stated that their children like the CCC and have no concerns regarding supervision.

Based on the evidence as documented above, the allegations have been determined to be Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Director, Lynette Ranasinghe.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2