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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197408370
Report Date: 03/26/2025
Date Signed: 03/26/2025 12:21:21 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/06/2025 and conducted by Evaluator Lilia Hernandez
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20250306075451
FACILITY NAME:CAROUSEL KIDS CHILD DEVELOPMENT CENTERFACILITY NUMBER:
197408370
ADMINISTRATOR:RANASINGHEFACILITY TYPE:
850
ADDRESS:6326 LINDLEY AVENUETELEPHONE:
(818) 881-2721
CITY:ENCINOSTATE: CAZIP CODE:
91316
CAPACITY:38CENSUS: 16DATE:
03/26/2025
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Lynette Ranasignghe, Licensee/DirectorTIME COMPLETED:
12:35 PM
ALLEGATION(S):
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Day care child sustained unexplained bruises while in care
Staff left day care child alone in a room
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Lilia Hernandez conducted an unannounced complaint inspection to the above facility on 03/26/2025. LPA arrived to the facility at 9:15AM and met with Lynette Ranasignghe, Licensee/Director, who guided LPA on a tour of the facility. There were 16 children with 2 staff present.

The purpose of the visit is to deliver findings for the above allegations.

Information provided by the reporting party indicates that Child #1 sustained unexplained bruises while in care and staff left Child #1 alone in a room.

During the investigation conducted by the LPA, interviews were conducted, records were reviewed, copy of facility roster and other pertinent information was obtained.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 58-CC-20250306075451
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: CAROUSEL KIDS CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 197408370
VISIT DATE: 03/26/2025
NARRATIVE
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Per Licensee, care and supervision are continuously addressed with staff and continues to ensure care and supervision regulations and guidelines are being followed. Licensee disclosed that Child #1 was in care from 02/10/2025 through 02/13/2025. Per Licensee, individualized resources were arranged by Parent of Child #1 prior to Child #1 starting care at the facility. Child #1 received individualized resources from Adult #1, who is employed by an outside agency, on 02/10/2025 and 02/12/2025. Licensee stated that Adult #1 and Child #1 were provided a space away from other children to provided resource.

LPA conducted interviews with Staff #1 through Staff #4. During the interviews, Staff #3 disclosed that Child #1 began care on 02/10/2025. Staff #3 stated that Child #1 cried at times and Staff #3 provided Child #1 activities and toys to assist Child #1 adapt to a new environment. Staff #3 confirmed that Child #1 was visited by Adult #1 to provided resources to Child #1. Adult #1 and Child #1 was provided a space outside of the classroom away from other children.

LPA conducted an interview with Adult #1. Adult #1 disclosed that upon visiting Child #1 in care, Child #1 was not crying but Child #1 cried when Adult #1 left the facility. Adult #1 confirmed that Child #1 was in a new environment and Child #1 needed time to adjust. Adult #1 disclosed that there were some activities that Child #1 enjoyed engaging in during Adult#1’s visit that required Child #1 to jump and fall to the ground. Adult #1 also stated that Child #1 enjoyed walking with hands as Adult #1 held Child #1’s feet. Adult #1 stated that if Child #1 went too fast, Child #1 would fall and bump their face. Adult #1 stated that staff at the center were asked to do the same activities with Child #1 and staff said No.

LPA conducted interviews with Parent #1 through Parent #6. During the interviews there were no disclosures regarding concerns with the care their children are being provided at the facility. Parent #2 stated that their children have attended care for a long time at the facility and the Licensee and staff have cared for their children as their own. Parent #4 stated that the Licensee and staff art like extended family and they provide great care.

Based on the investigation conducted by LPA, it has been determined that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation are unsubstantiated.

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SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 58-CC-20250306075451
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: CAROUSEL KIDS CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 197408370
VISIT DATE: 03/26/2025
NARRATIVE
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The Notice of Site Visit must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

A copy of this report, appeal rights, and Notice of Site Visit was provided.

Exit interview was conducted with Lynette Ranasignghe, Licensee/Director.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3