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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197409702
Report Date: 03/11/2025
Date Signed: 03/11/2025 05:28:54 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/04/2024 and conducted by Evaluator Lilia Hernandez
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20241004170317
FACILITY NAME:CHILD'S WORLD SCHOOLFACILITY NUMBER:
197409702
ADMINISTRATOR:DEBBIE HEIMFACILITY TYPE:
830
ADDRESS:6100 LINDLEY AVENUETELEPHONE:
(818) 343-8122
CITY:ENCINOSTATE: CAZIP CODE:
91316
CAPACITY:44CENSUS: 24DATE:
03/11/2025
UNANNOUNCEDTIME BEGAN:
02:35 PM
MET WITH:Debbie Heim, Director TIME COMPLETED:
05:30 PM
ALLEGATION(S):
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9
Personal Rights
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Lilia Hernandez conducted an unannounced complaint inspection to the above facility on 03/11/2025. LPA arrived to the facility at 2:35PM and met with Debbie Heim, Director, who guided LPA on a tour of the facility. There were 24 children with 9 staff present. LPA was later met by LPA was later met by Vivian Meguerian, VP of School Operations.

The purpose of the visit is to deliver findings for the above allegations.

Information provided by the reporting party indicates that Staff #10 may or may not have violated the personal rights of children in care.

During the investigation conducted by the LPA, interviews were conducted, records were reviewed, copy of facility roster and other pertinent information was obtained.
---Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/04/2024 and conducted by Evaluator Lilia Hernandez
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20241004170317

FACILITY NAME:CHILD'S WORLD SCHOOLFACILITY NUMBER:
197409702
ADMINISTRATOR:DEBBIE HEIMFACILITY TYPE:
830
ADDRESS:6100 LINDLEY AVENUETELEPHONE:
(818) 343-8122
CITY:ENCINOSTATE: CAZIP CODE:
91316
CAPACITY:44CENSUS: 24DATE:
03/11/2025
UNANNOUNCEDTIME BEGAN:
02:35 PM
MET WITH:Debbie Heim, Director TIME COMPLETED:
05:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Lilia Hernandez conducted an unannounced complaint inspection to the above facility on 03/11/2025. LPA arrived to the facility at 2:35PM and met with Debbie Heim, Director, who guided LPA on a tour of the facility. There were 24 children with 9 staff present. LPA was later met by LPA was later met by Vivian Meguerian, VP of School Operations.

The purpose of the visit is to deliver findings for the above allegations.

Information provided by the reporting party indicates that Staff #10 may or may not have violated the personal rights of children in care.

During the investigation conducted by the LPA, interviews were conducted, records were reviewed, copy of facility roster and other pertinent information was obtained.
---Page 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 58-CC-20241004170317
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: CHILD'S WORLD SCHOOL
FACILITY NUMBER: 197409702
VISIT DATE: 03/11/2025
NARRATIVE
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Per Director, care and supervision is continouslly addressed with staff and continues to ensure care and supervision regulations and guidelines are being followed. Disclosures were made by the director that Staff #3 disclosed that she observed an incident between Staff #10 and Child #1. Staff #3 disclosed to Director that Staff #10 handle Child #1 in a rough manner. Photos of Child #1 were provided and no injury or marks were observed.

LPA interviewed Staff #3 who disclosed that while caring for children, Staff #3 observed Staff #10 handle Child #1 in a rough manner when attempting to make Child #1 stay near a table.

Staff #10 last day at the facility was 10/14/2024 and is no longer associated.

Based on the investigation conducted by the Department which includes interviews, observations, record reviews, and other pertinent information and documents, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

The following deficiencies listed on the attached LIC 809D are being cited in accordance with California Code of Regulations Title 22.

A copy of this report, appeal rights, and Notice of Site Visit was provided.

The Notice of Site Visit must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Debbie Heim, Director.

---Page 2 of 2
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 58-CC-20241004170317
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: CHILD'S WORLD SCHOOL
FACILITY NUMBER: 197409702
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/11/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/25/2025
Section Cited
CCR
101223(a)(3)
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Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights...(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation...
This requirement was not met as evidenced by:
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Per Director, staff will be provided with a review of personal rights, care and supervision. Director will submit via email a copy of the meeting agenda and a sign in sheet of all staff in attendance by POC due date.
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Based on interviews conducted and information obtained indicating that Staff #3 disclosed that while caring for children, Staff #3 observed Staff #10 handle Child #1 in a rough manner when attempting to make Child #1 stay near a table which posed a potential health, safety, and personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 58-CC-20241004170317
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: CHILD'S WORLD SCHOOL
FACILITY NUMBER: 197409702
VISIT DATE: 03/11/2025
NARRATIVE
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2
3
4
5
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7
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15
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Per Director, care and supervision is continouslly addressed with staff and continues to ensure care and supervision regulations and guidelines are being followed.

LPA conducted interviews with Staff #1 through Staff #9. During the interviews, staff disclosed concerns with Staff #10 and submitted pertinent infoirmation regarding their concerns with Staff #10. However, staff could not confirm observing or witnessing Staff #10 violating the personal rights of children in care. Staff also reported incidences that may have occured in 2023 and 2024 and did not report the incidences to the Department within the required reporting time.

LPA also conducted interviews with Parent #1 through Parent #5. During the interviews there was no information provided to support the allegation or verify the information provided in the details of the allegation.

Per Director, there were instances where staff reported concerns with Staff #10. Director disclosed that in following up on the concerns, it was disclosed that their was conflict between staff members but was not able to find evidence of children's personal rights being violated.

Based on the investigation conducted by LPA, it has been determined that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation are unsubstantiated.

The Notice of Site Visit must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

A copy of this report, appeal rights, and Notice of Site Visit was provided.

Exit interview was conducted with Debbie Heim, Director.

--Page 2 of 2
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5