<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197410427
Report Date: 12/14/2023
Date Signed: 12/14/2023 12:17:21 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/28/2023 and conducted by Evaluator Loyce Phillips
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20230928094912
FACILITY NAME:MONTOYA FAMILY CHILD CAREFACILITY NUMBER:
197410427
ADMINISTRATOR:MONTOYA, MARITZA R.FACILITY TYPE:
810
ADDRESS:TELEPHONE:
(310) 422-6103
CITY:HAWTHORNESTATE: CAZIP CODE:
90250
CAPACITY:14CENSUS: 9DATE:
12/14/2023
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:MARITZA MONTOYA, LICENSEETIME COMPLETED:
12:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Allegation #1: Personal Rights-Licensee does not ensure child is kept clean and dry at all times while in care
Allegation #2: Other-Licensee did not allow childs' responsible party access to inspect the facility
Allegation #3: Personal Rights-Licensee did not ensure fitted sheets were replaced when wet or soiled
Allegation #4: Personal Rights-Licensee did not ensure infants bedding was cleaned weekly
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 12/14/2023, Licensing Program Analyst (LPA), Loyce Phillips, conducted an unannounced visit for the purpose of delivering the findings on the above allegations. LPA was greeted by Licensee, Maritza Montoya and toured the facility. LPA observed 9 children in care with 2 staff.

During this investigation, LPA documented observations, obtained documents, conducted interviews with staff, children and parents. LPA conducted interviews with parents. Based off parent interview statements, 3 parents disclosed they have picked up their children from the daycare in soiled diapers in the past but didn’t think it was a concern. Parents also disclosed they rarely received their children bedding to take home weekly for cleaning and soiled sheets would be giving to take home every so often for cleaning. Parents also disclosed they wait at the front entry door for pick-up and drop off. 1 parent stated they did not know they were allowed to go inside the facility because they were used to waiting at the door and never been invited inside the facility since the pandemic.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:

DATE: 12/14/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/14/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 30-CC-20230928094912
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: MONTOYA FAMILY CHILD CARE
FACILITY NUMBER: 197410427
VISIT DATE: 12/14/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
During inspection visit on 11/07/2023, LPA observed 2 crib sheets belonging to children with stains on and throughout the sheet. Licensee stated the stains were of body fluids. Therefore, the allegations of personal rights violation and Licensee did not allow child responsible party access to inspect the facility are deemed Substantiated.

A Substantiated finding means that the allegation is valid because the preponderance of the evidence standard has been met.

Deficiency is cited in accordance with Title 22 of the California Code of Regulations and/or Health & Safety Codes.

An exit interview was conducted, a copy of this report, appeals rights and a notice of site visit were discussed and provided to Licensee.

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:

DATE: 12/14/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/14/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 30-CC-20230928094912
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: MONTOYA FAMILY CHILD CARE
FACILITY NUMBER: 197410427
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/14/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/22/2023
Section Cited
HSC
1596.857(a)
1
2
3
4
5
6
7
(a) Upon presentation of identification, the responsible parent or guardian of a child receiving services in a child day care facility has the right to enter and inspect the facility without advance notice during the normal operating hours of the facility or at any time....
1
2
3
4
5
6
7
LPA provided Licensees with LIC995A. Licensees will review LIC995A and HSC 1596.857 and provide LPA with statement with her understanding and send to LPA by POC date.
8
9
10
11
12
13
14
This requirement is not met as evidenced by: Parents disclosed they did not know they were allowed to go inside because they were used to waiting at the door during pick-up and drop offs and never been invited inside the facility since the pandemic which poses a potential risk to the health, safety and/or personal rights to the children in care.
8
9
10
11
12
13
14
Type B
12/22/2023
Section Cited
CCR
102423(a)(2)
1
2
3
4
5
6
7
(a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless....These rights include, but are not limited to, the following:(2) To receive safe, healthful, and comfortable accommodations.....
1
2
3
4
5
6
7
LPA provided with Regulation 102423(a)(2). Licensees will review the Regulation and provide LPA with statement with her understanding and send to LPA by POC date.
8
9
10
11
12
13
14
This requirement is not met as evidenced by: Based off interview statements from parents that they have picked up their children from the day-care in soiled diapers in the past but didn’t think it was a concern and Parents also disclosed they rarely received their children bedding to take home weekly for cleaning and old soiled sheets would be giving to take home every so often for cleaning. LPA observed children sheets that with stains which poses a potential risk to children in care.
8
9
10
11
12
13
14
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:

DATE: 12/14/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/14/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3