<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197411135
Report Date: 12/21/2023
Date Signed: 12/21/2023 11:48:06 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/19/2023 and conducted by Evaluator Miriam Cohen
COMPLAINT CONTROL NUMBER: 30-CC-20231019120228
FACILITY NAME:FUTURE STARS CHILDREN'S ACADEMYFACILITY NUMBER:
197411135
ADMINISTRATOR:SARH HAWKINSFACILITY TYPE:
850
ADDRESS:2320 PACIFIC COAST HIGHWAYTELEPHONE:
(310) 530-0256
CITY:LOMITASTATE: CAZIP CODE:
90717
CAPACITY:84CENSUS: 58DATE:
12/21/2023
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Sarah Hawkins, DirectorTIME COMPLETED:
12:07 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff inappropriately handled child in care.
Staff yelled at child in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 12/21/2023 @ 11:15 AM, LPA Cohen conducted an unannounced visit for the purpose of delivering the finding against the alleged complaint reported concerning the above preschool. Upon arrival, LPA Cohen observed 18 adults providing care for 58 children. LPA Cohen met with preschool director, Sarah Hawkins.

After conducting verbal interviews with staff members (written declarations obtained) and parents of children currently enrolled, and record reviews, the following conclusion has been reached: Unsubstantiated - A finding that the complaint is unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

The investigation regarding the above allegation has been completed. No deficiencies will be issued.
An exit interview was conducted, and the above items discussed with preschool director. A copy of this report was provided to the director.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Miriam Cohen
LICENSING EVALUATOR SIGNATURE:

DATE: 12/21/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/21/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20231019120228
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: FUTURE STARS CHILDREN'S ACADEMY
FACILITY NUMBER: 197411135
VISIT DATE: 12/21/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
On 10/25/2023 @ 3:55 PM, Licensing Program Analyst (LPA) Miriam Cohen conducted an unannounced complaint visit for the purpose of notifying the preschool director concerning the above-mentioned allegations and to perform an investigation. Upon arrival, LPA Cohen observed nine adults providing care for 53 children. LPA Cohen met with preschool director, Sarah Hawkins, Director.
LPA acquired the following documentation:
*Children Roster
*Emergency ID with parent contact information
*Written declaration from staff members
LPA interviewed and obtained written declarations from staff members including preschool director; however, further witnesses and documentation will be needed to conclude the investigation. An exit interview was conducted with the above items discussed with preschool director. A copy of this report was provided.
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Miriam Cohen
LICENSING EVALUATOR SIGNATURE:

DATE: 12/21/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/21/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2