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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197411211
Report Date: 10/11/2022
Date Signed: 10/11/2022 10:40:06 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/20/2022 and conducted by Evaluator Judy Laureano
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20220720150424
FACILITY NAME:TUTOR TIME LEARNING CENTERFACILITY NUMBER:
197411211
ADMINISTRATOR:CHERYL GARTSMANFACILITY TYPE:
850
ADDRESS:5855 DE SOTO AVENUETELEPHONE:
(818) 710-1677
CITY:WOODLAND HILLSSTATE: CAZIP CODE:
91367
CAPACITY:120CENSUS: 27DATE:
10/11/2022
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Cheryl GartsmanTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Ratio: Facility is out of ratio
INVESTIGATION FINDINGS:
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On 10/11/2022 Licensing Program Analyst (LPA) Judy Laureano conducted a complaint inspection to deliver the findings regarding the above-mentioned allegation. LPA met with Director Cheryl Gartsman. There were 27 children in care and 5 staff present. On this date LPA also delivered a report- LIC 9099 from a visit conducted on 9/29/2022.

On 07/22/2022 at 9:15am, Licensing Program Analyst (LPA) Lisa Clayton arrived at the facility for the purpose of conducting an initial complaint investigation. Upon arrival LPA met with Director Cheryl Gartsman. LPA advised Director Cheryl that the purpose of the inspection is due to a complaint received by the El Segundo Child Care Regional Office (ESCCRO) on 07/20/2022. LPA observed 36 childcare children in care and 6 staff members. LPA Clayton toured the facility, obtained a copy of the Children’s facility roster and teacher contact information. Based on the information obtained, further investigation is needed at this time.
On 9/29/2022 LPA Laureano began investigative interviews with director and staff. On 10/4/2022, LPA reviewed documents received; Face to Name log, staff roster and contact information.
Based on record review and interviews with relevant parties, there is a preponderance of evidence to prove the alleged violation did occur. Therefore, the allegation is SUBSTANTIATED. LPA Judy Laureano issued one Type A deficiency citation during today's inspection (see LIC 9099-D for details).

An exit interview was conducted and a copy of this report along with the Notice of Site Visit and Appeal Rights were provided to facility director Cheryl Gartsman.


Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claudia Escobedo
LICENSING EVALUATOR NAME: Judy Laureano
LICENSING EVALUATOR SIGNATURE:

DATE: 10/11/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20220720150424
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: TUTOR TIME LEARNING CENTER
FACILITY NUMBER: 197411211
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/11/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/11/2022
Section Cited
CCR
101216.3(a)
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101216.3 Teacher-Child Ratio (a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below.
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Director agrees to provide the Department with a written declaration and/plan on how facility will ensure that all facility will maintain proper child teacher ratio. Recommend the online provider videos: https://ccld.childcarevideos.org/child-care-center-operators/
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This requirement is not met as evidenced by: This requirement is not met as evidenced by: based on interviews and document review, on three separate dates out of 15 dates, facility had one teacher supervising more than 12 children, which poses an immediate Health, Safety, or Personal Rights to the children in care.
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This will be submitted to LPA via email by: 10/18/2022
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Claudia Escobedo
LICENSING EVALUATOR NAME: Judy Laureano
LICENSING EVALUATOR SIGNATURE:

DATE: 10/11/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2