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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197411211
Report Date: 07/20/2023
Date Signed: 07/20/2023 03:42:19 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/01/2023 and conducted by Evaluator Dalicia Adkins
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20230501114523
FACILITY NAME:TUTOR TIME LEARNING CENTERFACILITY NUMBER:
197411211
ADMINISTRATOR:CHERYL GARTSMANFACILITY TYPE:
850
ADDRESS:5855 DE SOTO AVENUETELEPHONE:
(818) 710-1677
CITY:WOODLAND HILLSSTATE: CAZIP CODE:
91367
CAPACITY:120CENSUS: 47DATE:
07/20/2023
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Director Cherly Gartsman TIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Personal Rights- Staff handled daycare children in a rough manner
Personal Rights- Staff mistreated daycare children while in care
INVESTIGATION FINDINGS:
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On 7/20/2023 Licensing Program Analyst (LPA) Dalicia Adkins conducted a subsequent complaint visit and met with director Cheryl Gartsman explained the purpose of the visit, LPA was guided on a tour of the facility. LPA Adkins observed six staff supervising forty-seven children.

The purpose of today’s visit 7/20/23 visit is to deliver findings of the above-mentioned allegations. During today’s visit LPA interviewed staff, reviewed children files and staff files. LPA collected and reviewed Tutor Time family handbook. On 5/8/2023 LPA Adkins conducted 10-day complaint visit. LPA conducted classroom observations, interviewed staff and children. LPA requested and reviewed supportive records: classroom schedules, children roster and teacher roster.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Dalicia Adkins
LICENSING EVALUATOR SIGNATURE:

DATE: 07/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/20/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20230501114523
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: TUTOR TIME LEARNING CENTER
FACILITY NUMBER: 197411211
VISIT DATE: 07/20/2023
NARRATIVE
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During pertinent interviews no information regarding the allegations referencing staff handled daycare children in a rough manner or staff mistreated daycare children while in care disclosed. Based on information collected, observations, interviews, and supportive records no information revealed to approve or disapprove a violation occurred. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the above allegations did or did not occur, therefore the allegations as mentioned are unsubstantiated.

No citations given during today’s visit. This report reviewed with director and copy given. Notice of site visit given and must be posted for 30 days. Exit interview conducted.
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Dalicia Adkins
LICENSING EVALUATOR SIGNATURE:

DATE: 07/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/20/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2