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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197411211
Report Date: 08/03/2023
Date Signed: 08/03/2023 05:42:42 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/28/2023 and conducted by Evaluator Lilia Hernandez
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20230628082748
FACILITY NAME:TUTOR TIME LEARNING CENTERFACILITY NUMBER:
197411211
ADMINISTRATOR:CHERYL GARTSMANFACILITY TYPE:
850
ADDRESS:5855 DE SOTO AVENUETELEPHONE:
(818) 710-1677
CITY:WOODLAND HILLSSTATE: CAZIP CODE:
91367
CAPACITY:120CENSUS: 70DATE:
08/03/2023
UNANNOUNCEDTIME BEGAN:
04:36 PM
MET WITH:Cheryl Gartsman, Director TIME COMPLETED:
05:45 PM
ALLEGATION(S):
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Facility staff are not providing adequate supervision to day-care children resulting in a child being bit by another child in care.

Facility did not report an incident to a parent.
INVESTIGATION FINDINGS:
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On 08/03/23 at 4:37PM, Licensing Program Analyst (LPA) Lilia Hernandez conducted an unannounced site inspection for the purpose of delivering findings for complaint allegations received on 06/28/2023, associated to complaint control number 58-CC-20230628082748. LPA met with Director Cheryl Gartsman and explained the purpose of the visit. During today’s visit, there were 13 staff providing care and supervision to 70 children in care.
LPA Lilia Hernandez is delivering findings for an investigation conducted by LPA Antonio Almanza.
During the course of the investigation, LPA Almanza conducted interviews with the Parent (P1) of Child 1 (C1) and three staff; and reviewed photographs of the bite mark on C1’s left forearm and Incident Reports.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/03/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/03/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 58-CC-20230628082748
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: TUTOR TIME LEARNING CENTER
FACILITY NUMBER: 197411211
VISIT DATE: 08/03/2023
NARRATIVE
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P1 disclosed that on 06/27/23 at 3:30 PM, Adult 1 (A1) picked up C1 from the center and Staff 1 (S1) did not disclose that C1 was bitten by another child. At 3:45 PM, A1 noticed the bite mark on C1 and P1 called the facility and spoke with Staff 2 (S2). S2 notified P1 that C1 was bitten earlier in the day and they had an incident report.

S1 disclosed that on 06/27/23 at 11:30 AM, C1 was bitten by Child 2 (C2) while S1 was doing diaper changes. S1 had placed C2 in the restroom to be able to provide supervision to C2. S1 let C2 out of the restroom because C2 was grabbing the toilets and as soon as S1 let C2 out of the restroom, C2 bit C1. S1 observed the incident, but was not near the children and could not stop C2 from biting C1. S1 was supposed to make a written report immediately and forgot because S1 was the only staff in the room and there were “so many things happening.” During pick up, S1 did not tell A1 that C1 was bitten. S1 disclosed C2 had bitten another child two weeks prior and S1 notified the director that S1 needed help because there were too many children and C2 move really fast.

LPA Almanza received photographs of the bite mark to C1’s left forearm. LPA can clearly see the imprint of another child’s teeth on C1’s left forearm. C2 was enrolled into the Center on 03/25/22, is 4 years and 8 months old. C1 is 2 years and 2 months old. S1 is the teacher of the 2 year-old classroom. LPA received four Incident Reports of C2 biting other children and one Incident Report for C2 scratching another child’s face. LPA did not receive an incident report for C2 biting another child two weeks prior to the allegation being reported. C2 is in a classroom with children smaller than C2.

This agency has investigated the allegations that “Facility staff are not providing adequate supervision to day-care children resulting in a child being bit by another child in care” and “Facility did not report an incident to a parent being bitten." Based on LPA’s interviews and records review which were conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be Substantiated. California Code of Regulations, Title 22, Division 12, Chapter 1, Article 06, Section 101229 Responsibility for Providing Care and Supervision and 101212 Reporting Requirements, are being cited on the attached LIC9099D.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/03/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/03/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 58-CC-20230628082748
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: TUTOR TIME LEARNING CENTER
FACILITY NUMBER: 197411211
VISIT DATE: 08/03/2023
NARRATIVE
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A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the facility representative Cheryl Gartsman.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/03/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/03/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 58-CC-20230628082748
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: TUTOR TIME LEARNING CENTER
FACILITY NUMBER: 197411211
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/03/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/11/2023
Section Cited
CCR
101229(a)
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The licensee shall provide care and supervision as necessary to meet the children's needs.
This requirement is not met as evidenced by:
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Per director, a meeting with staff will be held to review policies in place and an agenda along with attendance sheet with staff signatures will be emailed to LPA by POC due date.
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Based on records review and interviews conducted, on 06/27/23, S1 was not able to provide the necessary supervision to keep C2 from biting C1, due to changing diapers, which poses a potential Health or Safety, or Personal Rights risk to persons in care.
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Type B
08/11/2023
Section Cited
CCR
101212(f)
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The items specified in (d)(1)(A) through (H) above shall also be reported to the child's authorized representative.
This Requirement is not met as evidenced by:
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Per director, a meeting with staff will be held to review policies in place and an agenda along with attendance sheet with staff signatures will be emailed to LPA by POC due date.
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Based on interviews conducted, on 06/27/23, Adult 1 was not informed at pick up of C1 being bitten, which poses a potential Health or Safety, or Personal Rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/03/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/03/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 4