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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197411211
Report Date: 02/07/2024
Date Signed: 02/07/2024 12:38:21 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/29/2024 and conducted by Evaluator Joe Katrdzhyan
COMPLAINT CONTROL NUMBER: 58-CC-20240129095436
FACILITY NAME:TUTOR TIME LEARNING CENTERFACILITY NUMBER:
197411211
ADMINISTRATOR:CHERYL GARTSMANFACILITY TYPE:
850
ADDRESS:5855 DE SOTO AVENUETELEPHONE:
(818) 710-1677
CITY:WOODLAND HILLSSTATE: CAZIP CODE:
91367
CAPACITY:120CENSUS: 46DATE:
02/07/2024
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Assistant Director / Cecilia Vargas
Director / Cheryl Gartsman		TIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Facility has vermin
INVESTIGATION FINDINGS:
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On 2/7/24, at 8:30AM, Licensing Program Analyst (LPA) Joe Katrdzhyan conducted an unannounced 10 day complaint visit to this facility. Upon arrival, LPA met with Assistant Director / Cecilia Vargas who guided LPA on a tour of the facility. There were 46 children with 6 staff observed present in the preschool program. LPA explained the purpose of today’s visit is to discuss the above mentioned allegation of Facility has vermin. Shortly after, the Director / Cheryl Gartsman joined and assisted with the visit.

During today's visit, LPA toured the kitchen and the pantry room, conducted interviews and obtained a copy of the current children’s and staff roster. Work orders/invoices from Western Exterminator Company were obtained and reviewed, along with pictures.

Per Reporting Party, rodent droppings were observed in the kitchen, near the refrigerator and where food is stored.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:

DATE: 02/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/07/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 58-CC-20240129095436
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: TUTOR TIME LEARNING CENTER
FACILITY NUMBER: 197411211
VISIT DATE: 02/07/2024
NARRATIVE
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During the interview with the Director, it was disclosed that on 1/25/24, kitchen staff disclosed to management that there were rodent droppings found in the kitchen, near the refrigerator. An emergency work order was placed and a visit was conducted by an exterminator from Western Exterminator Company (WEC), on 1/26/24. According to the invoice from WEC, due to possible droppings found in the kitchen closet, traps were set with versa boxes in the kitchen area. 1 was set in the closet, 1 behind the fridge and 1 besides the oven. Another versa box was also set in the pantry room. Per the Director, she observed rodent droppings on 1/29/24 and the entire kitchen area (including behind the fridge and stove) were cleaned and sanitized. All of the items on the kitchen shelves, such as foods and paper goods were discarded.

Statements obtained from staff were consistent and corroborated with the statement obtained from the Director. Per staff, rodent droppings were found in the kitchen by a staff on 1/25/24, at around 10AM (pictures obtained). On 1/26/24, an exterminator from WEC came to the center and set traps in the kitchen area and pantry room.

During today's visit, LPA Katrdzhyan toured the kitchen area and observed 2 rodent traps in the kitchen and 1 in the pantry room. Based on the information gathered, there is sufficient evidence found to prove this allegation to be true.

Based on LPA’s observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, (Title 22, Division & Chapter number), is being cited on the attached LIC 9099D.



The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Cheryl Gartsman and Appeals Rights provided.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:

DATE: 02/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/07/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 58-CC-20240129095436
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: TUTOR TIME LEARNING CENTER
FACILITY NUMBER: 197411211
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/07/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/14/2024
Section Cited
CCR
101238(a)(1)
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Buildings and Grounds. The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors. The licensee shall take measures to keep the center free of flies, other insects, and rodents.
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Director will maintain a contract with a
licensed pest control company and provide a copy of the contract to CCL outlining the approach to eradicate the concern involving vermin inside the facility. The plan of correction (POC) will be submitted to CCL by the POC due date.
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This requirement is not met as evidenced by:

On 1/25/24, staff observed rodent droppings in the kitchen, near the refrigerator. The Director also observed rodent droppings in the kitchen on 1/29/24.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:

DATE: 02/07/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/07/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3