197411211-3-7-2024-58-CC-RRAS-D5ANXE-20240515105059

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197411211
Report Date: 03/07/2024
Date Signed: 03/07/2024 01:23:33 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/12/2024 and conducted by Evaluator Joe Katrdzhyan

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20240212114648

FACILITY NAME:	TUTOR TIME LEARNING CENTER		FACILITY NUMBER:	197411211
ADMINISTRATOR:	CHERYL GARTSMAN		FACILITY TYPE:	850
ADDRESS:	5855 DE SOTO AVENUE		TELEPHONE:	(818) 710-1677
CITY:	WOODLAND HILLS	STATE: CA	ZIP CODE:	91367
CAPACITY:	120	CENSUS: 27	DATE:	03/07/2024
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Staff / Jean Menard Director / Cheryl Gartsman		TIME COMPLETED:	01:45 PM

ALLEGATION(S):

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Staff hit daycare child.

INVESTIGATION FINDINGS:

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On 3/7/24, at 8AM, Licensing Program Analyst (LPA) Joe Katrdzhyan conducted an unannounced visit to this facility to deliver findings on the above-mentioned allegation. Upon arrival, LPA met with Staff / Jean Menard, who guided LPA on a tour of the facility. There were 27 children with 4 staff observed present. LPA explained the purpose of today’s visit. Shortly after, the Director / Cheryl Gartsman joined and assisted with the visit.

During the course of the investigation, interviews were conducted and copies of Children's / Staff Rosters were obtained/reviewed.

Per Reporting Party, Staff 1 was observed hitting Child 1 on the bottom. The exact date and time of the incident are unknown.

(Please see LIC 9099C for additional information)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:	DATE: 03/07/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/07/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20240212114648

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: TUTOR TIME LEARNING CENTER	FACILITY NUMBER: 197411211
	VISIT DATE: 03/07/2024

NARRATIVE

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During the interview with the Director, Staff 1 was described as being very loving, kind, caring, protective and understanding. Per the Director, there were no witnesses to the alleged incident. When the Director questioned Staff 1 regarding the alleged incident/allegation, Staff 1 denied hitting Child 1. There were no bruises observed on Child 1. Staff 1 has no prior complaints or disciplinary actions against her. Child 1 is currently enrolled and still attends Tutor Time Learning Center.

During the interview with Staff 1, Staff 1 denied ever hitting Child 1 and stated that Staff 1 patted Child 1 in the hip area for doing a good job after using the toilet. The pat was described the same as a teacher would normally do during nap time. The pat in the hip area was a positive gesture/positive reinforcement to the child. There was no bruising sustained to Child 1. Staff 1 disclosed that she would never do anything to cause harm to any of the children.

During the interviews with staff, the statements obtained were consistent and corroborated with the statement obtained from the Director.

Parents interviewed did not present concerns related to the above-mentioned allegation and were pleased with the services and care being provided to their children.

LPA made attempts to interview children (including Child 1) but was unsuccessful due to insufficient information obtained.

Based on the investigation conducted, there is insufficient evidence to support the above-mentioned allegation to be true. Therefore, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Director / Cheryl Gartsman and Appeals Rights provided.

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:	DATE: 03/07/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/07/2024

LIC9099 (FAS) - (06/04)

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