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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197411211
Report Date: 12/04/2024
Date Signed: 12/04/2024 02:41:26 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/26/2024 and conducted by Evaluator Tatiana Bickham
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20241126164236
FACILITY NAME:TUTOR TIME LEARNING CENTERFACILITY NUMBER:
197411211
ADMINISTRATOR:CHERYL GARTSMANFACILITY TYPE:
850
ADDRESS:5855 DE SOTO AVENUETELEPHONE:
(818) 710-1677
CITY:WOODLAND HILLSSTATE: CAZIP CODE:
91367
CAPACITY:120CENSUS: 47DATE:
12/04/2024
UNANNOUNCEDTIME BEGAN:
11:25 AM
MET WITH:Cheryl GartsmanTIME COMPLETED:
02:55 PM
ALLEGATION(S):
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Staff did not ensure that day-care child was provided a lunch.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Tatiana Bickham and Dawn Dowling conducted an unannounced complaint inspection on 12/04/2024 at 11:25 AM. LPA met with Director Cheryl Gartsman to discuss the above allegation. At the time of arrival LPA observed 47 children in care with 6 staff.

During today's visit, LPAs conducted interviews, obtained copies of the children’s / staff roster, menu, and incident reports.

Per Reporting Party, staff did not ensure that day-care child was provided a lunch.

During the interview of the Center Director, it was disclosed that a week ago a child left the day-care without being served lunch. The incident occurred at 11:20 am involving 4 children in the preschool 1 classroom jumping off the tables and chairs. All 4 children were sent to the Directors office, and parents were called to pick up their children at 11:25 am.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Tatiana Bickham
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 58-CC-20241126164236
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: TUTOR TIME LEARNING CENTER
FACILITY NUMBER: 197411211
VISIT DATE: 12/04/2024
NARRATIVE
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The children waited in the office with the Director, 3 out of the 4 parents arrived within ten minutes. The parent of the 4th child did not arrive within ten minutes, the Director called the parent of the 4th child again at 11:30, 11:45, and 12:00pm. Lunch was served at 11:45 am and the parent arrived at 12:15 pm to pick up their child. Per Director it was an oversight that the child was given a lunch.

Based on LPA’s observations and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, (Title 22), are being cited on the attached LIC 9099D.

Exit interview was conducted with Director, Cheryl Gartsman. Appeals Rights and the Notice of Site visit were provided. The Notice of Site Visit must remain posted for 30 days during the hours of operation. Failure to maintain posting as required will result in a civil penalty of $100.00.
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Tatiana Bickham
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 58-CC-20241126164236
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: TUTOR TIME LEARNING CENTER
FACILITY NUMBER: 197411211
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/04/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/04/2024
Section Cited
CCR
101227(5)(b)
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Food Service.. 5 The following shall be offered daily: (b) Full-day programs shall ensure that each child has a lunch.
This requirement was not met as evidenced by: Interview with the Director stating the child was present during lunch hours but was not given a lunch.
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Ensure if children are leaving/present during lunch time, they are offered a meal.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Tatiana Bickham
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3