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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197411212
Report Date: 06/29/2023
Date Signed: 06/29/2023 03:11:01 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/17/2023 and conducted by Evaluator Antonio Almanza
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20230217162916
FACILITY NAME:TUTOR TIME LEARNING CENTERFACILITY NUMBER:
197411212
ADMINISTRATOR:CHERYL GARTSMANFACILITY TYPE:
830
ADDRESS:5855 DE SOTO AVENUETELEPHONE:
(818) 710-1677
CITY:WOODLAND HILLSSTATE: CAZIP CODE:
91367
CAPACITY:48CENSUS: 8DATE:
06/29/2023
UNANNOUNCEDTIME BEGAN:
01:01 PM
MET WITH:Cheryl Gartsman, Director TIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Allegation: Staff handled infant in a rough manner.
INVESTIGATION FINDINGS:
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On 06/29/23 at 8:04 AM, Antonio Almanza, Licensing Program Analyst (LPA),conducted an unannounced site visit for the purpose of delivering findings for complaint allegations received on 02/17/23, associated to complaint control number 58-CC-20230217162916. LPA met with Cheryl Gartsman, Director and explained the purpose of the site visit. During today’s visit there were 8 infant children and 2 adults providing care and supervision to children in care.

LPA Laticia Thompson initiated fact finding of this investigation, which was reassigned to LPA Almanza, who conducted interviews, records reviews, and made observations regarding the allegation, staff handled infant in a rough manner.

The Reporting Party (RP) reported that sometime before October 2022, RP walked in and observed a teacher (name unknown) screaming at an infant (name unknown) and grab the infant's arm. LPA interviewed the RP and RP was unable to provide additional information regarding this allegation. Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Antonio Almanza
LICENSING EVALUATOR SIGNATURE:

DATE: 06/29/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20230217162916
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: TUTOR TIME LEARNING CENTER
FACILITY NUMBER: 197411212
VISIT DATE: 06/29/2023
NARRATIVE
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LPA Almanza interviewed 4 parents and they disclosed that they are content with the child care services they are receiving from the child care center. Parents disclosed that their infant children like the facility staff, a parent described that their infant child pushes away from them during drop off to go toward the staff. Other parents interviewed have not had issues with the services provided by the child care center.

LPA Almanza interviewed seven staff and they disclosed that they have not observed staff handling children in a rough manner. Staff are denying handling children in a rough manner as well.

On 06/06/23 and 06/15/23, LPA conducted an unannounced site visit. LPA inspected the infant center and observed staff interacting with children. LPA observed infants participating in rug activities supervised by staff which appeared to be for hand eye coordination/manipulative control. LPA did not observe infants crying and staff spoke to infants in a calm composed tone of voice. LPA did not observe any interactions of concern.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Cheryl Gartsman, Director.

Page 2 of 2

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Antonio Almanza
LICENSING EVALUATOR SIGNATURE:

DATE: 06/29/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2