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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197411212
Report Date: 06/29/2023
Date Signed: 06/29/2023 03:05:14 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/17/2023 and conducted by Evaluator Antonio Almanza
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20230117163303
FACILITY NAME:TUTOR TIME LEARNING CENTERFACILITY NUMBER:
197411212
ADMINISTRATOR:CHERYL GARTSMANFACILITY TYPE:
830
ADDRESS:5855 DE SOTO AVENUETELEPHONE:
(818) 710-1677
CITY:WOODLAND HILLSSTATE: CAZIP CODE:
91367
CAPACITY:48CENSUS: 8DATE:
06/29/2023
UNANNOUNCEDTIME BEGAN:
12:36 PM
MET WITH:Cheryl Gartsman, DirectorTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Allegation: Facility commingling day-care children.
INVESTIGATION FINDINGS:
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On 06/29/23 at 8:04 AM, Antonio Almanza, Licensing Program Analyst (LPA),conducted an unannounced site visit for the purpose of delivering findings for complaint allegations received on 01/17/23, associated to complaint control number 58-CC-20230117163303. LPA met with Cheryl Gartsman, Director and explained the purpose of the site visit. During today’s visit, there were 2 staff providing care and supervision to 8 infant children in care.

LPA Laticia Thompson initiated fact finding of this investigation, which was reassigned to LPA Almanza who conducted interviews with seven staff and four parents, made observations and reviewed records, which included the Personnel Roster and the Child Care Facility Roster.

Page 1 of
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Antonio Almanza
LICENSING EVALUATOR SIGNATURE:

DATE: 06/29/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 58-CC-20230117163303
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: TUTOR TIME LEARNING CENTER
FACILITY NUMBER: 197411212
VISIT DATE: 06/29/2023
NARRATIVE
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On 06/14/23 at 7:33 AM, LPA Almanza arrived at the center to conduct an unannounced investigation visit. From the parking lot, LPA observed through the glass doors and windows preschool children walking in the lobby. When LPA entered the facility at 7:36 AM, LPA observed Staff 5 and three infants sitting in the infant “Buggy”. At 7:39 AM, LPA entered preschool classroom #3 and observed Staff 6 with six children. Staff 6 stated that staff was checking the children in because they had just come from the office. From 7:07 AM to 7:21 AM, five preschool children and one school-age child arrived and were in the front lobby with three infants who had arrived between 6:37 AM and 7:24 AM. From 7:07 AM until 7:33 AM, there were five preschool children, one school-age child, and three infants commingling in the front lobby.

During staff interviews conducted, Staff 1, 3, and 5 disclosed that children are placed in the infant “Buggy” during drop off until staff arrive to take them to their classes.

After considering available information, interviews, and observations, it was revealed that the facility is commingling day-care children; Therefore, 1 type B violations is being issued.

Based on LPA’s observation, interviews which were conducted, and records reviewed, the preponderance of evidence standard has been met, therefore the above allegations is found to be substantiated. California code of Regulations, Title 22, Division 12 & Chapter 1, are being cited on the attached LIC9099D.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the facility representative Cheryl Gartsman.

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Antonio Almanza
LICENSING EVALUATOR SIGNATURE:

DATE: 06/29/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 58-CC-20230117163303
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: TUTOR TIME LEARNING CENTER
FACILITY NUMBER: 197411212
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/29/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/14/2023
Section Cited
CCR
101361(a)
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Limitations on Capacity and Ambulatory Status, It shall be permissible for a child whose developmental needs require continuation in an infant care center to remain in an infant care center up to a maximum age of three years. This requirement is not met as evidenced by:
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Director agrees to provide written plan of how the facility will maintain infant, preschool, and school age children in their designated areas during hours of operation.
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Based on LPA’s observation, interviews conducted, and records reviewed, on 06/14/23, from 07:07-07:33 am, there were five pre-school children, one school-age child and three infants commingled in the lobby. This poses a potential health, safety, or personal rights risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Antonio Almanza
LICENSING EVALUATOR SIGNATURE:

DATE: 06/29/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/17/2023 and conducted by Evaluator Antonio Almanza
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20230117163303

FACILITY NAME:TUTOR TIME LEARNING CENTERFACILITY NUMBER:
197411212
ADMINISTRATOR:CHERYL GARTSMANFACILITY TYPE:
830
ADDRESS:5855 DE SOTO AVENUETELEPHONE:
(818) 710-1677
CITY:WOODLAND HILLSSTATE: CAZIP CODE:
91367
CAPACITY:48CENSUS: 8DATE:
06/29/2023
UNANNOUNCEDTIME BEGAN:
12:36 PM
MET WITH:Cheryl Gartsman, DirectorTIME COMPLETED:
01:00 PM
ALLEGATION(S):
1
2
3
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5
6
7
8
9
Allegation: Staff yells at day-care children.
INVESTIGATION FINDINGS:
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On 06/29/23 at 8:04 AM, Antonio Almanza, Licensing Program Analyst (LPA),conducted an unannounced site visit for the purpose of delivering findings for complaint allegations received on 01/17/23, associated to complaint control number 58-CC-20230117163303. LPA met with Cheryl Gartsman, Director and explained the purpose of the site visit. During today’s visit, there were 2 staff providing care and supervision to 8 infant children in care.

LPA Laticia Thompson initiated fact finding of this investigation, which was reassigned to LPA Almanza, LPA conducted interviews with seven staff and four parents, made observations and reviewed records, which included the Personnel Roster and the Child Care Facility Roster.

Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Antonio Almanza
LICENSING EVALUATOR SIGNATURE:

DATE: 06/29/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 58-CC-20230117163303
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: TUTOR TIME LEARNING CENTER
FACILITY NUMBER: 197411212
VISIT DATE: 06/29/2023
NARRATIVE
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Parents interviewed did not disclose any concerns regarding staff yelling at children in care. Parents disclosed that they have not heard teachers yelling at children in care and their children like the facility staff.

LPA Almanza interviewed Staff and Staff are reporting that they do not yell at children. Staff 2 disclosed that Staff 8 (S8) is loud but does not yell in a mean way or speak down at anyone. Staff 4 disclosed that S8 is very energetic and speaks in a very bright full tone, high energetic voice, and very happy. Staff 5 disclosed that S8 speaks in a loud tone and very enthusiastic about what she is saying, but not mean, or yelling. Staff 6 disclosed that a lot of people may mistake S8's loud voice for yelling; S8 is very vocal, very passionate about her job; and sometimes her voice is loud, and it may echo in the school. Staff 3 disclosed that the S8 yells at children all the time in all the classes and does not agree that she talks like that. Staff 1 disclosed that the S8 does have a loud voice but has never heard S8 yelling at kids.

On 05/31/23, 06/06/23, 06/14/23 and 06/15/23 LPA Almanza conducted an unannounced site visit at the Tutor Time Learning Center combination center. On 05/31/23, LPA was greeted by S8 at the front door with a loud, exited and very energetic voice. During each of the 4 visits, LPA witnessed S8 project their voice when speaking to staff, children, and LPA. LPA did not witness S8 yell at children or speak in a mean or hurtful way.

After considering available information, interviews, and observations, it was revealed that the facility Director speaks in a loud voice but not with the intent to yell, discipline, or punish children in care.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the facility representative Cheryl Gartsman


Page 2 of 2

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Antonio Almanza
LICENSING EVALUATOR SIGNATURE:

DATE: 06/29/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5