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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197411212
Report Date: 10/04/2024
Date Signed: 10/04/2024 11:23:08 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/11/2024 and conducted by Evaluator Silva Garibyan
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20240711134730
FACILITY NAME:TUTOR TIME LEARNING CENTERFACILITY NUMBER:
197411212
ADMINISTRATOR:CHERYL GARTSMANFACILITY TYPE:
830
ADDRESS:5855 DE SOTO AVENUETELEPHONE:
(818) 710-1677
CITY:WOODLAND HILLSSTATE: CAZIP CODE:
91367
CAPACITY:48CENSUS: 20DATE:
10/04/2024
UNANNOUNCEDTIME BEGAN:
07:30 AM
MET WITH:Cheryl Gartsman, DirectorTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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 Staff are operating over ratio
INVESTIGATION FINDINGS:
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On 10/04/24 at 07:30 am, Licensing Program Analysts (LPAs) Silva Garibyan and Dawn Dowling arrived at Tutor Time Learning Center to deliver the findings of a complaint received by the Department on 07/11/2024 associated to Complaint Control Number 58-CC-20240711134730. LPAs met with a member of the management team/Team Lead Jean Menard and explained the purpose of the visit. During today’s visit, there were six staff providing care to 20 infants. Facility Director, Cheryl Gartsman arrived at 9:00AM.

On 07/12/24, LPA toured the facility, obtained pertinent documents, and interviewed five staff. Additional interviews were conducted over the phone with five parents and two former parents.

The complaint alleges that Staff are operating over ratio.
Per Reporting Party (RP), the classrooms are routinely out of ratio creating an unsafe environment for students Page 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:

DATE: 10/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/04/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 58-CC-20240711134730
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: TUTOR TIME LEARNING CENTER
FACILITY NUMBER: 197411212
VISIT DATE: 10/04/2024
NARRATIVE
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During the initial complaint investigation on 07/12/2024, LPA obtained teacher's time sheets and children's sign in and sign out sheets from 07/01/2024 through 07/12/2024.
LPA conducted two unannounced inspections.


On 07/12/2024 at 8:10 AM, LPA toured the designated infant classrooms (Toddler 1, Toddler 2, Infants) and outdoor play areas and observed there were three toddlers in Toddler 2 room supervised by one staff.
At 11:25 AM LPA toured the facility again and observed four infants in Infant room supervised by one staff and nine infants in Toddler 2 room supervised by three staff.

On 10/04/2024 at 7:45 AM, LPAs toured the facility and observed four infants in Toddler 2 room supervised by one staff. At 9:10 AM LPAs toured the facility again and observed five infants in Infant room supervised by one staff and 13 infants in Toddler 2 room supervised by four staff. One infant was removed from Infant room immediately and moved to Toddler 2 room. At 9:13 AM LPAs toured the facility again and observed four infants in Infant room supervised by one staff and 14 infants in Toddler 2 room supervised by four staff. At 10:38 LPAs observed six infants in Infant room supervised by two staff and 14 infants playing outside supervised by four staff.

When interviewed, staff stated that a proper ratio is always maintained in the classrooms. The director, assistant director, and floater teacher are always available if extra coverage is needed.

When interviewed, all parents stated that a proper ratio is maintained in the classrooms. Parents explained that there are cameras in the classrooms where they can watch their children. They noted that the facility is very strict when it comes to ratios.

Based on LPAs' observations, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California code of Regulations, Title 22, Division 12 & Chapter 1, Subchapter 02. In care Centers, 101416.5 Staff-Infant Ratio is being cited on the attached LIC9099D.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the facility representative Cheryl Gartsman. Page 2 of 2

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:

DATE: 10/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/04/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 58-CC-20240711134730
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: TUTOR TIME LEARNING CENTER
FACILITY NUMBER: 197411212
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/04/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/04/2024
Section Cited
CCR
101416.5(b)
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 Staff-Infant Ratio: There Shall be a ratio of one teacher for every four infants in attendance.

This requirement is not met as evidenced by:
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Director agrees to provide written plan of how the facility will maintain infant ratios during hours of operation at all times.
One infant was removed from Infant room immediately and moved to Toddler 2 room.
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LPAs observed five infants in Infant room supervised by one staff which poses a potential risk to the health and safety of children in care.
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The Director shall ensure that either herself or another teacher will monitor and cover when necessary to maintain infant/teacher ratio. A staff meeting discussing ratio requirements and a declaration signed by Director shall be submitted to LPA by 10/15/2024.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:

DATE: 10/04/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/04/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/11/2024 and conducted by Evaluator Silva Garibyan
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20240711134730

FACILITY NAME:TUTOR TIME LEARNING CENTERFACILITY NUMBER:
197411212
ADMINISTRATOR:CHERYL GARTSMANFACILITY TYPE:
830
ADDRESS:5855 DE SOTO AVENUETELEPHONE:
(818) 710-1677
CITY:WOODLAND HILLSSTATE: CAZIP CODE:
91367
CAPACITY:48CENSUS: 20DATE:
10/04/2024
UNANNOUNCEDTIME BEGAN:
07:30 AM
MET WITH:Cheryl Gartsman, DirectorTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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2
3
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5
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9
Staff speak to children in an irate aggressive manner
INVESTIGATION FINDINGS:
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On 10/04/24 at 07:30 am, Licensing Program Analysts (LPAs) Silva Garibyan and Dawn Dowling arrived at Tutor Time Learning Center to deliver the findings of a complaint received by the Department on 07/11/2024 associated to Complaint Control Number 58-CC-20240711134730. LPAs met with Assistant Director Jean Menard and explained the purpose of the visit. During today’s visit, there were six staff providing care to 20 infants. Facility Director, Cheryl Gartsman arrived at 9:00AM.

On 07/12/24, LPA toured the facility, obtained pertinent documents, and interviewed five staff. Additional interviews were conducted over the phone with five parents and two former parents.

The complaint alleges that Staff speak to children in an irate aggressive manner
Per Reporting Party (RP), they observed multiple instances where staff have been irate and verbally abusive to students, staff, and parents Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:

DATE: 10/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/04/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 58-CC-20240711134730
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: TUTOR TIME LEARNING CENTER
FACILITY NUMBER: 197411212
VISIT DATE: 10/04/2024
NARRATIVE
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When interviewed, all five staff stated that they have never spoken or seen another staff member speak in an aggressive, irate, or inappropriate manner.

When interviewed, all seven parents stated that they have never seen or heard staff members speaking in an aggressive, irate, or inappropriate manner. While the parents mentioned that they can watch their children from the classroom cameras, there is no sound. However, they have not heard any behaviors of this kind during in-person interactions.

On 07/12/24 and 10/04/2024, LPA conducted an unannounced site visit. LPA inspected the infant center and observed staff interacting with children. LPA did not observe infants crying and staff spoke to infants in a calm composed tone of voice. LPAs did not observe any interactions of concern.

Although the allegation may has happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Cheryl Gartsman, Director.

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:

DATE: 10/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/04/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5