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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197411212
Report Date: 10/10/2025
Date Signed: 10/10/2025 02:45:05 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/25/2025 and conducted by Evaluator Tatiana Bickham
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20250925160938
FACILITY NAME:TUTOR TIME LEARNING CENTERFACILITY NUMBER:
197411212
ADMINISTRATOR:CHERYL GARTSMANFACILITY TYPE:
830
ADDRESS:5855 DE SOTO AVENUETELEPHONE:
(818) 710-1677
CITY:WOODLAND HILLSSTATE: CAZIP CODE:
91367
CAPACITY:48CENSUS: 14DATE:
10/10/2025
UNANNOUNCEDTIME BEGAN:
01:50 PM
MET WITH:Cheryl GartsmanTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff are not meeting infant's diapering needs.
Staff handled infant in a rough manner.
Staff forced infant to nap.
Staff did not provide proper food service to infant in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Tatiana Bickham conducted an unannounced site visit on 10/10/2025 at 1:50 PM to this facility to deliver findings on the above-mentioned allegations. Upon arrival, LPA met with Director Cheryl Gartsman, and explained the purpose of the visit. There were 14 children being supervised by 3 staff at the time of visit.

During the course of the investigation, interviews were conducted with Director, parents, and staff. LPA also collected the staff roster, children's roster, lunch menu for September, Toddler and Two's daily schedule, and Infant and Toddler Care Plan.

Per Reporting Party, staff are not meeting infant's diapering needs, staff handled infant in a rough manner, staff forced infant to nap, and staff did not provide proper food service to infant in care.
Page 1.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Tatiana Bickham
LICENSING EVALUATOR SIGNATURE:

DATE: 10/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20250925160938
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: TUTOR TIME LEARNING CENTER
FACILITY NUMBER: 197411212
VISIT DATE: 10/10/2025
NARRATIVE
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According to the Assistant Director, the facility follows a diapering schedule with changes occurring every two hours. Assistant Director stated that staff are not permitted to handle children roughly, and if a staff member is having difficulty with a child, they are advised to redirect them. Infants are not forced to nap; if a child does not wish to sleep, staff will provide alternative quiet activities.
For infants not yet eating solid foods, parents supply milk or formula and snacks. Staff follow individualized feeding schedules based on parental guidance at drop-off. Older infants and toddlers receive meals and snacks provided by the center, and additional food is available upon request. Children are never denied food.

Staff interviews confirmed that diapers are changed every two hours or as needed. Staff reported no observations of other staff handling children in a rough manner and stated that redirection is used when children are misbehaving. No instances of children being forced to nap were reported.
Staff also stated that younger infants are fed according to their individualized service plans, while older infants eat meals provided by the facility. Staff wait for children to finish eating and offer additional food if requested.

Parents interviewed did not express any concerns related to the allegations. No information was provided by parents that supported the claims made by the Reporting Party.

Based on the investigation conducted, there is insufficient evidence to support the above-mentioned allegations to be true. Therefore, although the allegations may have happened or are valid, there is not a
preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Cheryl Gartsman, Director and appeal rights were provided.

Page 2.

SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Tatiana Bickham
LICENSING EVALUATOR SIGNATURE:

DATE: 10/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2