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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197411213
Report Date: 06/29/2023
Date Signed: 06/29/2023 02:45:05 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/17/2023 and conducted by Evaluator Antonio Almanza
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20230117162715
FACILITY NAME:TUTOR TIME LEARNING CENTERFACILITY NUMBER:
197411213
ADMINISTRATOR:CHERYL GARTSMANFACILITY TYPE:
840
ADDRESS:5855 DE SOTO AVENUETELEPHONE:
(818) 710-1677
CITY:WOODLAND HILLSSTATE: CAZIP CODE:
91367
CAPACITY:30CENSUS: 9DATE:
06/29/2023
UNANNOUNCEDTIME BEGAN:
12:16 PM
MET WITH:Director Cheryl GartsmanTIME COMPLETED:
12:35 PM
ALLEGATION(S):
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Facility commingling day-care children.
INVESTIGATION FINDINGS:
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On 06/29/23 at 8:04 AM, Licensing Program Analyst (LPA) Antonio Almanza conducted an unannounced site visit for the purpose of delivering findings for complaint allegations received on 01/17/23, associated to complaint control number 58-CC-20230117162715. LPA met with Director Cheryl Gartsman and explained the purpose of the visit. During today’s visit, LPA observed 1 staff providing care and supervision to 9 school-age children.

LPA Laticia Thompson initiated fact finding of this investigation, which was reassigned to LPA Almanza, who conducted interviews with 8 staff, one parent, and five children; and reviewed and obtained documentation in the form of the Personnel Roster, the Child Care Facility Roster, and the Face-To-Name Transition Sheet.

On 06/14/23 at 8:02 AM, while conducting an unannounced site visit, LPA observed Staff 7 take two school-age children out of preschool classroom #3 and take them to school-age classroom #10.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Antonio Almanza
LICENSING EVALUATOR SIGNATURE:

DATE: 06/29/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 58-CC-20230117162715
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: TUTOR TIME LEARNING CENTER
FACILITY NUMBER: 197411213
VISIT DATE: 06/29/2023
NARRATIVE
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Staff 7 disclosed that when school-age children arrive before staff, they are taken to the preschool classroom until a school age staff arrives.

On 06/14/23 at 10:18 AM, LPA observed four preschool children in the school-age classroom #10. Staff 4 disclosed that they were not sure why the four preschool children were brought over, but that they were only brought for lunch time and would go back to their preschool classroom for nap time. The face-to-name transition sheet for the school-age classroom has two preschool children signed in at 9:50 AM and two more preschool children signed in at 10:09 AM. LPA notified the Director and at 10:44 AM, the Assistant Director removed the preschool children from the school-age classroom.

The Director disclosed that the preschool children were placed in the school-age classroom because the school-age license states that it is for children 4.9 to 12 years old and those children are 4.9 years or older. The Director disclosed that the four children were taken out of the preschool classroom, because they received more preschool children, and would be out of ratio if they did not.

Staff interviews revealed that commingling occurs on a daily basis. Of the 8 staff interviewed, five staff (Staff 1, 2, 3, 4, and 6) disclosed that school-age and preschool children are commingled for at least 45 minutes every day between 5:45 to 6:30 PM, as the children are released to their parents from the library.

Based on LPA’s observations, interviews which were conducted, and records reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California code of Regulations, Title 22, Division 12 & Chapter 1, are being cited on the attached LIC9099D.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the facility representative Cheryl Gartsman.

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Antonio Almanza
LICENSING EVALUATOR SIGNATURE:

DATE: 06/29/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 58-CC-20230117162715
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: TUTOR TIME LEARNING CENTER
FACILITY NUMBER: 197411213
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/29/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/14/2023
Section Cited
CCR
101538.3(b)
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Indoor Activity Space for School-Age Children, In combination programs, indoor activity space provided for school-age child care center children shall be physically separated from space provided for infant care and child care center children.
This requirement is not met as evidenced by:
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Director agrees to provide written plan of how the facility will maintain infant, preschool, and school-age separate in their licensed areas during hours of operation.
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Based on observation, interview, record review, On 06/14/23, at 08:02 and 10:18 am, LPA observed preschool and school-age children commingled; staff disclosed preschool and school-age children are commingled in the library at pick-up, which poses a potential Health or Safety, or Personal Rights Risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Antonio Almanza
LICENSING EVALUATOR SIGNATURE:

DATE: 06/29/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/17/2023 and conducted by Evaluator Antonio Almanza
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20230117162715

FACILITY NAME:TUTOR TIME LEARNING CENTERFACILITY NUMBER:
197411213
ADMINISTRATOR:CHERYL GARTSMANFACILITY TYPE:
840
ADDRESS:5855 DE SOTO AVENUETELEPHONE:
(818) 710-1677
CITY:WOODLAND HILLSSTATE: CAZIP CODE:
91367
CAPACITY:30CENSUS: DATE:
06/29/2023
UNANNOUNCEDTIME BEGAN:
12:16 PM
MET WITH:Director Cheryl GartsmanTIME COMPLETED:
12:35 PM
ALLEGATION(S):
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Allegation: Staff yells at day-care children.
Allegation: Facility operating out of ratio.
INVESTIGATION FINDINGS:
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On 06/29/23 at 8:04 AM, Licensing Program Analyst (LPA) Antonio Almanza conducted an unannounced site visit for the purpose of delivering findings for complaint allegations received on 01/17/23, associated to complaint control number 58-CC-20230117162715. LPA met with Director Cheryl Gartsman and explained the purpose of the visit. During today’s visit, LPA observed 1 staff providing care and supervision to 9 school-age children in care.

LPA Laticia Thompson initiated fact finding of this investigation, which was reassigned to LPA Almanza, who conducted interviews with six staff, one parent and five children; and reviewed and obtained documentation in the form of the Personnel Roster, the Child Care Facility Roster, and the face-to-name transition sheet.

No disclosures were made by the parent interviewed regarding staff yelling at children in care or ratios. Parent denied hearing teachers yelling at children and stated that their children like the facility staff.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Antonio Almanza
LICENSING EVALUATOR SIGNATURE:

DATE: 06/29/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 58-CC-20230117162715
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: TUTOR TIME LEARNING CENTER
FACILITY NUMBER: 197411213
VISIT DATE: 06/29/2023
NARRATIVE
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Parent stated that they have not observed more than 14 children in the school-age classroom. The five children interviewed denied ever being yelled at by staff.

Staff interviewed denied exceeding the school-age ratio of one staff to fourteen children and denied yelling at children. Staff 2 disclosed that Staff 3 (S3) is loud but does not yell in a mean way or speak down at anyone. Staff 4 disclosed that S3 is very energetic and speaks in a very bright, full tone, has a high energetic voice, and is very happy. Staff 5 disclosed that S3 speaks in a loud tone and is very enthusiastic about what they are saying but is not mean and does not yell. Staff 6 disclosed that a lot of people may mistake S3’s loud voice for yelling; S3 is very vocal, very passionate about their job; and sometimes their voice is loud, and it may echo in the school.



On 05/31/23, 06/06/23, 06/14/23 and 06/15/23, LPA Almanza conducted unannounced site visits to the center. On 05/31/23, LPA was greeted by S3 at the front door with a loud, excited, and very energetic voice. During each of the four visits, LPA observed that S3projects their voice when speaking to staff, children, and LPA; but LPA did not witness S3 yell at children or speak in a mean or hurtful way.

Based upon interviews conducted and LPA’s observations, the allegation that “Staff yells at day-care children” has been determined to be Unsubstantiated. S3 speaks in a loud voice, but there is no intent to demean, demoralize, humiliate, intimidate, ridicule, threaten, or abuse children in care.

On 06/14/23, LPA inspected the school-age classroom and observed the classroom to be in ratio. LPA observed seven children being supervised by one teacher. LPA reviewed the staff files of the two school-age teachers (Staff 4 & Staff 7) and the teachers are qualified school-age teachers. The two teachers are not in the class at the same time. LPA received copies of the facility roster and there are a total of 23 school age children enrolled. However, when the school-age and the preschool children are commingled, one of the licenses can be out of ratio; LPA could not determine which license was out of ratio. Therefore, the allegation that “Facility is operating out of ratio” is Unsubstantiated.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the facility representative Cheryl Gartsman.

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Antonio Almanza
LICENSING EVALUATOR SIGNATURE:

DATE: 06/29/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 5