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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197413425
Report Date: 05/29/2025
Date Signed: 05/29/2025 09:50:36 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/12/2025 and conducted by Evaluator Elicia Calvillo
COMPLAINT CONTROL NUMBER: 58-CC-20250312143629
FACILITY NAME:STUDIO CITY NEIGHBORHOOD SCHOOL, INC.FACILITY NUMBER:
197413425
ADMINISTRATOR:SILVERTON, GAILFACILITY TYPE:
850
ADDRESS:11742 RIVERSIDE DRIVETELEPHONE:
(818) 762-1212
CITY:VALLEY VILLAGESTATE: CAZIP CODE:
91607
CAPACITY:43CENSUS: DATE:
05/29/2025
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Allison Ludwig, DirectorTIME COMPLETED:
10:15 AM
ALLEGATION(S):
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Staff did not allow parent to enter and inspect the daycare
Staff did not allow parent to view child’s records
INVESTIGATION FINDINGS:
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On 05/29/2025 at 09:15 AM, Licensing Program Analyst (LPA) Elicia Calvillo conducted an unannounced complaint investigation on the above-mentioned allegations to deliver findings. LPA identified self and met with Allison Ludwig, Director who guided analyst on a tour of the inside and outside of the facility. LPA observed 43 Children and 9 staff at the facility upon arrival.

Throughout the course of the investigation, LPA Calvillo obtained the LIC 9040 Child Care Facility Roster, LIC 500 Personnel Report, interviewed Director, interviewed staff, interviewed parents, and interviewed children.

During today’s visit, LPA addressed the allegations per Reporting Party that staff did not allow parent to enter and inspect the daycare and staff did not allow parent to view child’s records

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20250312143629
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: STUDIO CITY NEIGHBORHOOD SCHOOL, INC.
FACILITY NUMBER: 197413425
VISIT DATE: 05/29/2025
NARRATIVE
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Allison Ludwig, Director and Cindy Osorio, Owner stated that the facility has an open door policy where the parent or authorized representative are allowed to enter the facility, tour the facility, participate in events at the facility, and allowed to review their child's records.

When interviewing staff, staff did not make any disclosures regarding the allegations listed above.



When interviewing parents, parents did not make any disclosures regarding the allegations listed above.

When interviewing children, children did not make any disclosures regarding the allegations listed above.

Based on LPA’s observations, interviews which were conducted, and record review, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Allison Ludwig, Director including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2025
LIC9099 (FAS) - (06/04)
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