197413608-11-9-2023-58-CC-RRAS-CY77YH-20231203210447

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197413608
Report Date: 11/09/2023
Date Signed: 11/09/2023 10:37:50 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/01/2023 and conducted by Evaluator Joe Katrdzhyan

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20230801134725

FACILITY NAME:	BUSY LITTLE FINGERS EARLY EDUCATION CENTER		FACILITY NUMBER:	197413608
ADMINISTRATOR:	EMILIA LARA		FACILITY TYPE:	850
ADDRESS:	7556 HESPERIA AVENUE		TELEPHONE:	(818) 345-1737
CITY:	RESEDA	STATE: CA	ZIP CODE:	91335
CAPACITY:	30	CENSUS: 22	DATE:	11/09/2023
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Co-Director / Amy Perez		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Licensee is not properly addressing issue with headlice in the facility

INVESTIGATION FINDINGS:

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On 11/09/23, at 10AM, Licensing Program Analyst (LPA) Joe Katrdzhyan conducted an unannounced visit to this facility to deliver findings on the above-mentioned allegation of “Licensee is not properly addressing issue with headlice in the facility”. Upon arrival, LPA met with Co-Director / Amy Perez, who assisted with the visit. Ms. Perez guided LPA on a tour of the facility. There were 22 children with 4 staff observed present. LPA explained the purpose of today’s visit.

During the course of the investigation, interviews were conducted, pictures were obtained and copies of Children / Staff Rosters and other supporting documentation were obtained and reviewed.

Per Reporting Party, Child 1 and Child 2 were picked up from facility multiple times due to being detected for headlice within the past three months. Per Reporting Party, the facility has not treated the facility for headlice.

Please see LIC 9099C / Pg. 2 for additional information)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:	DATE: 11/09/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/09/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 58-CC-20230801134725

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: BUSY LITTLE FINGERS EARLY EDUCATION CENTER	FACILITY NUMBER: 197413608
	VISIT DATE: 11/09/2023

NARRATIVE

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Pg. 2

During the interview with the Director, it was disclosed that Child 1 and Child 2 had ongoing issues involving headlice. Child 1 and Child 2 were detected for having headlice on three separate occasions, apart from one another. Wellness checks for headlice were conducted once a week, prior to the incidents involving Child 1 and Child 2. After discovering the initial case involving Child 1 in July of 2023, the Director stated that the facility began conducting daily wellness checks (in the AM) to ensure the health and safety of children and to also minimize the spread of headlice. On 8/1/23, Child 2 was detected for headlice. Per the Director, the children do not share blankets. The children bring their own linens every Monday and the linens are sent back home every Friday to be washed. Each Child has their own cubby which their items are stored separately. Upon discovering that a child has lice, the facility notifies the parents (via letter and/or verbally) and staff disinfect/clean the entire area, including the beds and carpet. Per the Director, There were a total of three children who were detected for headlice, during three separate occasions, apart from one another.

During the interview of Staff, it was disclosed that within a period of three months, Child 1, Child 2 and Child 3 were detected for headlice on three separate occasions, apart from one another. Wellness Checks are conducted at the facility daily to ensure the health and safety of children, which include checking the kids for headlice. Per Staff, the children bring their own linens every Monday and the linens are sent back home every Friday to be washed. Each Child has their own cubby which their items are stored separately. Upon discovering that a child has lice, the Director notifies the parents and staff disinfect/clean the entire area, including the beds and carpet.

Parents interviewed stated that facility conducts wellness checks daily to ensure the health and safety of all children. Parents stated that the facility notified parents when there was a concern involving headlice. No other parents presented concerns of their children having headlice.

Statements obtained during the interviews with children were inconsistent and did not corroborate with the allegation listed on this complaint.

(Please see LIC 9099C / Pg. 3 for additional information)

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:	DATE: 11/09/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/09/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 58-CC-20230801134725

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: BUSY LITTLE FINGERS EARLY EDUCATION CENTER	FACILITY NUMBER: 197413608
	VISIT DATE: 11/09/2023

NARRATIVE

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Pg. 3

Based on the investigation conducted, there is insufficient evidence to support the above-mentioned allegation to be true. Therefore, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Exit interview was conducted with Amy Perez and Appeals Rights provided.

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:	DATE: 11/09/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/09/2023

LIC9099 (FAS) - (06/04)

Page: 3 of 3