<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197413766
Report Date: 08/01/2024
Date Signed: 08/01/2024 04:36:01 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/07/2024 and conducted by Evaluator Andrew Alemoh
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20240507161634
FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
197413766
ADMINISTRATOR:WENDY POWELLFACILITY TYPE:
850
ADDRESS:29421 THE OLD ROADTELEPHONE:
(661) 295-1234
CITY:CASTAICSTATE: CAZIP CODE:
91384
CAPACITY:120CENSUS: 33DATE:
08/01/2024
UNANNOUNCEDTIME BEGAN:
03:05 PM
MET WITH:Team Lead Lupe JovenTIME COMPLETED:
03:55 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights - Staff are not reporting incidents regarding day care children in care.
Personal Rights - Staff member has inappropriate interactions with day care child(ren) in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 08/01/2024, Licensing Program Analyst (LPA) Andrew Alemoh met with Team Lead Lupe Joven for the purpose to deliver the finding of the above allegation. Upon arrival, LPA observed 33 children and five staff along with the Team Lead on site. The investigation consisted of interviews with Director, staff, parents, and other complaint relevant parties.

The investigation revealed the following: the facility is reporting unusual incidents to the Department in a timely manner, and inappropriate interactions with the day care children are unknown or unseen. A policy is in place for the facility regarding children showing signs of difficult behaviors in that parents are informed and or called to come pick up their child from the facility. Before parents are called the facility does take measures into account to control difficult behaviors of the day care children by redirection and attention. Children statements determined that day care children may sustain self inflicted minor injuires such as falling on themselves however staff members are present to ensure that first aid is available and if needed.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Andrew Alemoh
LICENSING EVALUATOR SIGNATURE:

DATE: 08/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20240507161634
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 197413766
VISIT DATE: 08/01/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Statements from facility Director revealed that she has given authorization to teachers/staff to provide friendly hugs and or kisses(on the cheek) to her own child that is enrolled at the facility. Children statements revealed that they have not seen or received any inappropriate interactions with teachers and staff. Furthermore, staff are changing the day care children diapers by utilizing cleaning materials and gloves.


Based on the evidence obtained, the allegation of personal rights is unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations did or did not occur.
An exit interview was conducted, a copy of this report was provided along with the appeal rights.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Andrew Alemoh
LICENSING EVALUATOR SIGNATURE:

DATE: 08/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2