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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197414289
Report Date: 12/01/2023
Date Signed: 12/01/2023 12:29:22 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/08/2023 and conducted by Evaluator Alicia Mooberry
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20230908113905
FACILITY NAME:GUTIERREZ FAMILY CHILD CAREFACILITY NUMBER:
197414289
ADMINISTRATOR:GUTIERREZ, ERICKAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(909) 953-5522
CITY:COMPTONSTATE: CAZIP CODE:
90222
CAPACITY:14CENSUS: 0DATE:
12/01/2023
UNANNOUNCEDTIME BEGAN:
11:40 AM
MET WITH:Ericka Gutierrez, LicenseeTIME COMPLETED:
12:40 PM
ALLEGATION(S):
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Licensee engaged in a verbal altercation with parent in the presence of day care children in the home
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Alicia Mooberry and Anthony Padilla conducted an unannounced complaint inspection at the above facility to deliver findings for the above allegation. LPAs met with Licensee, Ericka Gutierrez, and informed of the purpose for visit. The licensee provided a tour of the facility. There were 0 children present during the visit. Also present was Jose Bermudez, Licensee’s Spouse and Assistant.

During the course of this investigation, LPA Mooberry conducted interviews, obtained pertinent documentation and reviewed video footage taken by the facility Doorbell camera. The licensee stated that there was a disagreement and argument with a parent regarding hours and dates of care. LPA reviewed video recording from 9/7/23 lasting 29 minutes. LPA observed that the licensee and Adult #1 engaged in a conversation that that included disagreements and elevated voices. LPA did not observe nor hear the use of foul language, verbal threats or physical contact during the interaction. The conversation ended with Adult #1 stating they will take their children somewhere else for care. --Page 1 - Report Continues
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Alicia Mooberry
LICENSING EVALUATOR SIGNATURE:

DATE: 12/01/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/01/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 54-CC-20230908113905
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: GUTIERREZ FAMILY CHILD CARE
FACILITY NUMBER: 197414289
VISIT DATE: 12/01/2023
NARRATIVE
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Based on interviews conducted and Licensee’s statement, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated. California Code of Regulations, 102423 Personal Rights, are being cited on the attached LIC. 9099D.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted. A copy of this report and appeal rights were discussed and left with Licensee, Ericka Gutierrez.
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Alicia Mooberry
LICENSING EVALUATOR SIGNATURE:

DATE: 12/01/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/01/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 54-CC-20230908113905
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: GUTIERREZ FAMILY CHILD CARE
FACILITY NUMBER: 197414289
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/01/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/01/2023
Section Cited
CCR
102423(a)(1)(2)
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Each child receiving services from a family child care home shall...be treated with dignity in his/her personal relationship with staff and other persons. To receive safe, healthful, and comfortable accommodations...

This requirement is not met as evidenced by:
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Per licensee, she will make sure to communicate with parents the expectaions (licensee has a contract) Licensee states she will not argue with parents but refer them to the Resource and Referal Agency.
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Based on LPA observations and Licensee interview, an argument with Adult #1 took place in tho home during daycare hours, child #1 was in care. This poses a potential risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Alicia Mooberry
LICENSING EVALUATOR SIGNATURE:

DATE: 12/01/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/01/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3