197414470-8-5-2024-58-CC-RNAO-D7YTWB-20240809150514

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197414470
Report Date: 08/01/2024
Date Signed: 08/05/2024 11:09:17 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/16/2024 and conducted by Evaluator Suzette Ornelas

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20240516090732

FACILITY NAME:	SHEPHERD OF THE VALLEY LUTHERAN CHURCH		FACILITY NUMBER:	197414470
ADMINISTRATOR:	SUZANNE LEGUM		FACILITY TYPE:	850
ADDRESS:	23838 KITTRIDGE STREET		TELEPHONE:	(818) 347-6784
CITY:	WEST HILLS	STATE: CA	ZIP CODE:	91307
CAPACITY:	104	CENSUS: 24	DATE:	08/01/2024
		UNANNOUNCED	TIME BEGAN:	11:44 AM
MET WITH:	SUZANNE LEGUM		TIME COMPLETED:	02:45 PM

ALLEGATION(S):

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Unqualified staff are supervising children alone

INVESTIGATION FINDINGS:

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On 8/1/2024, Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced follow up complaint inspection for the purpose of delivering the findings for the above-mentioned allegation. Upon arrival, LPA was greeted and let into the facility by Director, Suzanne Legum, to whom the reason for the inspection was announced. LPA toured the facility and observed 24 daycare children and 9 staff.

During the course of the investigation, LPA Ornelas made observations, obtained documentation in the form of children’s roster and interviewed parents and staff in regard to the above allegation.

-Pertaining to the allegation that – Unqualified staff are supervising children alone
According to the RP, school consistently is allowing the office staff who are not qualified and have not taken the courses required of preschool staff into the classrooms without the teacher also being present.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:	DATE: 08/01/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20240516090732

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: SHEPHERD OF THE VALLEY LUTHERAN CHURCH	FACILITY NUMBER: 197414470
	VISIT DATE: 08/01/2024

NARRATIVE

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According to Staff 1 (S1), Staff 2 (S2), Staff 3 (S3), Staff 4 (S4), Staff 5 (S5), Staff 6 (S6) and Staff 7 (S7), teachers are always the ones supervising students directly and office staff does not provide direct supervision.

According to Parent 1 (P1) and Parent 2 (P2), Parent 3 (P3), Parent 4 (P4) and Parent 5 (P5) they have never observed office staff/clerical personnel directly supervising children in care.

Based on the evidence as documented above, the allegations have been determined to be Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was provided to Director

SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:	DATE: 08/01/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2024

LIC9099 (FAS) - (06/04)

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