197414470-10-9-2025-58-CC-RNAO-DN3NGT-20251103092739

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197414470
Report Date: 10/09/2025
Date Signed: 10/09/2025 03:55:13 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/12/2025 and conducted by Evaluator Tatiana Bickham

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20250912134410

FACILITY NAME:	SHEPHERD OF THE VALLEY LUTHERAN CHURCH		FACILITY NUMBER:	197414470
ADMINISTRATOR:	SEASON ENG		FACILITY TYPE:	850
ADDRESS:	23838 KITTRIDGE STREET		TELEPHONE:	(818) 347-6784
CITY:	WEST HILLS	STATE: CA	ZIP CODE:	91307
CAPACITY:	104	CENSUS: 20	DATE:	10/09/2025
		UNANNOUNCED	TIME BEGAN:	01:25 PM
MET WITH:	Season Eng		TIME COMPLETED:	04:10 PM

ALLEGATION(S):

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Staff are operating beyond the terms and conditions of the license.
Unqualified staff is providing care and supervision.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Tatiana Bickham conducted an unannounced site visit on 10/09/2025 at 1:25 PM to this facility to deliver findings on the above-mentioned allegations. Upon arrival, LPA met with Director Season Eng, and explained the purpose of the visit. There were 20 children being supervised by 4 staff at the time of visit.

During the course of the investigation, interviews were conducted with Director, parents, and staff. LPA reviewed staff files and copies of the children's and staff rosters were also obtained and reviewed.

Per Reporting Party, staff are operating beyond the terms and conditions of the license and unqualified staff is providing care and supervision.

During an interview with the Director, they stated that the facility is not operating beyond the terms of its
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Tatiana Bickham
LICENSING EVALUATOR SIGNATURE:	DATE: 10/09/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20250912134410

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: SHEPHERD OF THE VALLEY LUTHERAN CHURCH	FACILITY NUMBER: 197414470
	VISIT DATE: 10/09/2025

NARRATIVE

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license. According to the Director, the center is not at full capacity and typically operates under the required staff-to-child ratio. The Director confirmed that during both morning and afternoon care, there is always a qualified staff member supervising the toddler group and another qualified staff member supervising the preschool group. Director did disclose, the toddler children and toddler teacher will sit in the same classroom as the preschool children and preschool teacher, LPA informed the Director the toddlers and preschoolers have to be in separate rooms unless there is a waiver on file stating the toddlers and preschoolers can be in the same classroom together.

Parents interviewed did not express any concerns regarding the allegations mentioned above.

Staff interviewed reported that they maintain a ratio of 1:10 for preschool children and 1:6 for toddlers. They stated that they have not had, nor observed, any staff supervising more than 12 preschool children or more than 6 toddlers at any time without assistance.

During both site visits, LPA did not observe any unqualified staff supervising children. Additionally, LPA did not observe the center operating beyond the terms of its license.

Based on the investigation conducted, there is insufficient evidence to support the above-mentioned allegations to be true. Therefore, although the allegations may have happened or are valid, there is not a
preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Wendy Torres, Administrator and appeal rights were provided.

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SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Tatiana Bickham
LICENSING EVALUATOR SIGNATURE:	DATE: 10/09/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2025

LIC9099 (FAS) - (06/04)

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