197415644-10-28-2025-58-CC-BBEL-DQ4VKV-20260107153056

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197415644
Report Date: 10/28/2025
Date Signed: 10/28/2025 12:29:59 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/22/2025 and conducted by Evaluator Angela Luz

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20250922101255

FACILITY NAME:	GREAT BEGINNINGS PRESCHOOL, INC.		FACILITY NUMBER:	197415644
ADMINISTRATOR:	BELTRAN, MARTINA		FACILITY TYPE:	850
ADDRESS:	12052 EMELITA ST.		TELEPHONE:	(818) 763-5859
CITY:	VALLEY VILLAGE	STATE: CA	ZIP CODE:	91607
CAPACITY:	64	CENSUS: 20	DATE:	10/28/2025
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Jeanne Burley		TIME COMPLETED:	09:30 AM

ALLEGATION(S):

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Staff do not properly sanitize daycare facility.
Daycare child sustained unexplained injury while in care.
Staff did not meet daycare child's toileting needs.

INVESTIGATION FINDINGS:

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At 8:30AM on 10/28/25, Licensing Program Analyst (LPA) Angela Luz arrived to the facility and met with Facility Representative (FR) Jeanne Burley to conduct an unannounced visit to deliver complaint findings. LPA toured the facility and observed 20 preschool children with four teachers. Per Licensee Svetlana (Lana) Costache's request, LPA called them for exit interview and report review. FR signed the report as the facility representative.

Throughout the investigation, LPA obtained the facility roster, personnel report, employee handbook, email correspondence, parent handbook, and a sample toileting log. LPA conducted interviews with staff, parents, and children. LPA reviewed personnel files and incident reports, and made observations.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Angela Luz
LICENSING EVALUATOR SIGNATURE:	DATE: 10/28/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/28/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20250922101255

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: GREAT BEGINNINGS PRESCHOOL, INC.	FACILITY NUMBER: 197415644
	VISIT DATE: 10/28/2025

NARRATIVE

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Pertaining to the allegation: staff do not properly sanitize daycare facility.
The Reporting Party (RP) alleged children in care get sick because the facility does not properly sanitize classrooms.

LPA observed staff cleaning tables after activities and meals. During interviews, all staff stated they use diluted bleach water to sanitize materials. Staff 1-3 stated they use it to clean tables, chairs, counters, cubbies, and play materials. Play materials are cleaned once a week or more often if needed. Cleaners come after operating hours to take out the trash, sweep, and mop.

Pertaining to the allegation: Daycare child sustained unexplained injury while in care:

RP alleged Child 1 (C1) got injured at the facility but the facility did not know how the injury occurred.

During staff interviews, Staff 4 (S4) stated if they notice an injury on the child but did not see it happen, they will send parents a message on the Remind app to see if it happened at home. Oftentimes, the injury did happen at home. Staff 1-3 stated that if they observe a child to be hurt but did not know how the incident occurred, they would ask the child or other children nearby what happened and write an injury report. Staff 1 (S1) would also reach out to the authorized representative via the Remind app to inform them of their observation. Parents interviewed stated the facility gives them incident reports when their child has an injury.

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Angela Luz
LICENSING EVALUATOR SIGNATURE:	DATE: 10/28/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/28/2025

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20250922101255

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: GREAT BEGINNINGS PRESCHOOL, INC.	FACILITY NUMBER: 197415644
	VISIT DATE: 10/28/2025

NARRATIVE

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Pertaining to the allegation: Staff did not meet daycare child's toileting needs:

RP alleged C1 was sent home wearing soiled underwear. RP alleged C1 was picked up and they observed soiled underwear an hour later. Per RP, C1 stated they used the bathroom at school and was not helped to wipe themselves.

During staff interviews, all Staff 1-3 stated they remind the children in their class to use the bathroom throughout the day. The obtained sample potty log reflects scheduled times to offer the bathroom: 9:30, 10:30, 11:45, 2:30, 3:30, 4:30, and 5:30. The longest time a child is not reminded to use the bathroom is 11:45-2:30, which is the typical napping period at the facility. All staff stated that if children need to use the restroom more often, they can. Child interviews revealed that children know to tell staff if they need to use the bathroom and ask for help if they need it. LPA observed children using the bathroom outside of the scheduled times. Parent 1 (P1) stated during interview that S2 informed them “I don’t wipe butts and anyways I’m not supposed to”. Staff in the younger classroom assist with wiping as children learn to use the toilet by themselves. Staff in the older classrooms do not assist unless asked by the child. Staff 2 and Staff 4 stated C1 is toilet trained.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

Notice of site visit was given and must remain posted for 30 days. Appeal rights provided.

Exit interview conducted and report was reviewed with Licensee Svetlana (Lana) Costache via telephone and in-person with Facility Representative Jeanne Burley.

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Angela Luz
LICENSING EVALUATOR SIGNATURE:	DATE: 10/28/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/28/2025

LIC9099 (FAS) - (06/04)

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