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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197417482
Report Date: 07/26/2023
Date Signed: 07/26/2023 09:30:40 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/26/2023 and conducted by Evaluator Antonio Almanza
COMPLAINT CONTROL NUMBER: 58-CC-20230426123052
FACILITY NAME:SAINT VICTOR'S PRESCHOOLFACILITY NUMBER:
197417482
ADMINISTRATOR:JULIE ZARINGFACILITY TYPE:
850
ADDRESS:8634 HOLLOWAY DRIVETELEPHONE:
(310) 652-6843
CITY:WEST HOLLYWOODSTATE: CAZIP CODE:
90069
CAPACITY:30CENSUS: 6DATE:
07/26/2023
UNANNOUNCEDTIME BEGAN:
08:13 AM
MET WITH:Director Julie ZaringTIME COMPLETED:
08:44 AM
ALLEGATION(S):
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Alleagation: Lack of supervision resulting in child becoming injured.
Alleagation: Staff did not notify child's authorized person at pick up that child sustained minor injuries.
Alleagation: Staff did not accord child dignity in their personal relationship with staff.
INVESTIGATION FINDINGS:
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On 07/26/23 at 8:13 AM, Licensing Program Analyst (LPA) Antonio Almanza conducted an unannounced site visit for the purpose of delivering findings for complaint allegations received on 04/26/23, associated to complaint control number 58-CC-20230426123052. LPA met with Director Julie Zaring and explained the purpose of the visit. During today’s visit, there were 3 staff providing care and supervision to 6 children in care.

During the course of the investigation, LPA conducted interviews with four staff and the Reporting Party; and received copies of emails, text messages, an internal Incident Report and photographs regarding the aforementioned allegations.

All of the allegations pertain to April 17, 2023, when Parent 1 (P1) picked up their child (C1).
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Antonio Almanza
LICENSING EVALUATOR SIGNATURE:

DATE: 07/26/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 58-CC-20230426123052
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: SAINT VICTOR'S PRESCHOOL
FACILITY NUMBER: 197417482
VISIT DATE: 07/26/2023
NARRATIVE
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Per P1, on 04/17/23 at 11:45 AM, when P1 got to their car after picking up C1, P1 noticed that C1’s face was red, swollen, and had a lot of scratch marks. P1 had not been notified of any injuries/scratches to C1’s face. When P1 returned to the Center to ask Staff 1 (S1), who is C1’s teacher, about the scratches to C1’s face, S1 told P1 that C1 had scratched their own face. At 12:16 PM, Parent 2 (P2) sent an email to the director to inquire about the injuries/scratches. At 12:38 PM, after not receiving a response to their email from the director, P2 sent a text message to the director to inquire about the injuries/scratches and the director called them and asked about whether C1 has food allergies; P2 said that no, C1 does not have any known food allergies. The director told them that they would investigate the cause of the injuries/scratches. At 1:42 PM, the director sent a text message notifying P2 that they identified a child (C2) that is new to the center with long nails and that she had trimmed them. The director notified P2 that though S1 did not witness C1 being physically scratched by any child, it does not mean it didn’t happen. The Director contacted the parents of C2 and notified them their child scratched C1’s face.

LPA interviewed four facility staff and they disclosed that they do not know what happened to C1. S1 disclosed that when the parent picked up C1, S1 told the parent that C1’s face was red and that C1 had a scratch on their face, but that S1 had not seen anyone scratch C1. Per S1, C1 sustained the injuries/scratches to their face sometime between diaper change at 11:30 and when she noticed the scratches/injuries on C1’s face when S1 was taking the 5 children to the restroom to wash their hands at 11:45 AM. S1 disclosed that they noticed the scratches/injuries when C1 began touching their face.

The director disclosed that she does not know exactly what happened to C1’s face on 4/17/23 and does not know how it happened. The director admitted to telling the parents via text message that another child scratched their child. The director told mom they did not know what happened but would go and look at the children’s nails and if they found one with long nails, they would trim them.

LPA received photographs of C1’s face and injuries/scratches sustained while in care. The photos show that the left side of the child’s face is red and irritated with one vertical scratch over the cheekbone and another small scratch at an angle on the check.

LPA received a copy of the text messages between the Director and parents. The Director notified them that that a child with long nails was identified and their nails were trimmed.

Page 2 of 3

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Antonio Almanza
LICENSING EVALUATOR SIGNATURE:

DATE: 07/26/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 58-CC-20230426123052
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: SAINT VICTOR'S PRESCHOOL
FACILITY NUMBER: 197417482
VISIT DATE: 07/26/2023
NARRATIVE
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The director informed them that although S1 did not witness C1 being scratched, it does not mean it didn’t happen. The director also informs them that the parents of the child with long nails have been notified that their child scratched C1.

After considering the information provided, it was revealed that facility staff are unaware of how or what caused the injures to C1’s face; that staff did not notify child's authorized person at pick up that child sustained minor injuries/scratches; and that staff at first blamed C1, accusing C1 of scratching themselves before accusing another child in care, that had “long nails,” for the injuries/scratches to C1’s face.

S1 disclosed that they only wrote an incident report the following week because P1 asked for one.

Based on LPA’s observation, interviews which were conducted and record reviews, the preponderance of evidence standard has been met; therefore, the above allegations are found to be substantiated. California code of Regulations, Title 22, Division 12, Chapter 1, are being cited on the attached LIC9099D.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the facility representative Julie Zaring.

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SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Antonio Almanza
LICENSING EVALUATOR SIGNATURE:

DATE: 07/26/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 58-CC-20230426123052
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: SAINT VICTOR'S PRESCHOOL
FACILITY NUMBER: 197417482
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/26/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/11/2023
Section Cited
CCR
101229(a)
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Responsibility for Providing Care and Supervision, The licensee shall provide care and supervision as necessary to meet the children's needs.

This requirement is not met as evidenced by:
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Facility staff will watch videos on CCLD website regarding Care and Supervision, https://ccld.childcarevideos.org/child-care-center-operators/
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Based on interviews conducted, staff did not provide care and supervision necessary to prevent C1 from sustaining unexplained injuries, which poses a potential Health or Safety, or Personal Rights risk to persons in care.
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Facility staff will write summary of understanding for video. Personnel roster with written statement summaries will be provided via email to CCL.
Type B
08/11/2023
Section Cited
CCR
101212(f)
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Reporting Requirements, The items specified in (d)(1)(A) through (H) above shall also be reported to the child's authorized representative.

This requirement is not met as evidenced by:
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Facility staff will watch video on CCLD website regarding Reporting Requirements, https://ccld.childcarevideos.org/child-care-center-operators/
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Based on interviews conducted and records reviewed, the facility did not notify the parents of C1 of the injuries sustained while in care immediately, or at pick up, and wrote an Incident Report a week later only because parent requested one, which poses a potential Health or Safety, or Personal Rights risk to persons in care.
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Facility staff will write summary of understanding for each video. Personnel roster with written statement summaries will be provided via email to CCL.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Antonio Almanza
LICENSING EVALUATOR SIGNATURE:

DATE: 07/26/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 58-CC-20230426123052
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: SAINT VICTOR'S PRESCHOOL
FACILITY NUMBER: 197417482
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/26/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/11/2023
Section Cited
CCR
101223(a)(3)
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Personal Rights, To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature ...
This requirement is not met as evidenced by:
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Facility staff will watch videos on CCLD website regarding Personal Rights. https://ccld.childcarevideos.org/child-care-center-operators/
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Based on interviews conducted, S1 accused C1 of scratching themselves; then the director blamed another child in care, cut the child nails, and called the parents notified them that the child caused injuries to C1’s face, without just cause, which poses a potential Health, Safety,or Personal Rights risk to persons in care.
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Facility staff will write summary of understanding for video. Personnel roster with written statement summaries will be provided via email to CCL.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Antonio Almanza
LICENSING EVALUATOR SIGNATURE:

DATE: 07/26/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5