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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197417673
Report Date: 06/23/2023
Date Signed: 06/23/2023 10:09:08 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/30/2023 and conducted by Evaluator Doris Whitmore
COMPLAINT CONTROL NUMBER: 30-CC-20230330081752
FACILITY NAME:VOA/LOS COLORES HEAD STARTFACILITY NUMBER:
197417673
ADMINISTRATOR:GENISE CLARKFACILITY TYPE:
850
ADDRESS:25621 SO. NORMANDIE AVENUETELEPHONE:
(310) 347-4680
CITY:HARBOR CITYSTATE: CAZIP CODE:
90710
CAPACITY:39CENSUS: 0DATE:
06/23/2023
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Norma DumaliangTIME COMPLETED:
10:07 AM
ALLEGATION(S):
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Allegations:
Personal Rights- Facility Staff are not following day care child’s court order paperwork
INVESTIGATION FINDINGS:
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On 06/23/2023 at 8:15 a.m. Licensing Program Analyst (LPA) Doris Whitmore conducted an unannounced visit for the purpose of delivering findings for a complaint investigation regarding the allegation above. LPA met with Norma Dumaliang and observed 0 children and 1 staff at the time of the visit.

On 05/24/2023 at 1:10p.m. Licensing Program Analyst (LPA) Doris Whitmore conducted an unannounced complaint investigation and met with Site Supervisor Norma Dumaliang. LPA explained the purpose of the visit to conduct interviews with staff and family advocate. LPA obtained a copy of family handbook, policy and procedures, and home visit #1. LPA also was able to review one file. LPA toured the facility indoors and outdoors and observed twenty-five children and six teachers.

On 04/05/2023, LPA Whitmore initiated the complaint investigation and met with Site Supervisor, Norma Dumaling. LPA toured the facility indoors and outdoors. At the time of the investigation there were no children or staff present. LPA obtaintained the Personnel Report, Monthly Attendance Sheet, Sign in Sheets, and Master List of Participants.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 06/23/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20230330081752
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: VOA/LOS COLORES HEAD START
FACILITY NUMBER: 197417673
VISIT DATE: 06/23/2023
NARRATIVE
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The Department conducted a full investigation, which included interviews with relevant parties, as well as record review, including documentation as related to the allegation. With the information obtained and interviews conducted the investigation did not provide sufficient evidence to substantiate the allegation. Based upon interviews conducted and documents reviewed it does not appear that the facility is not following day care child’s court order paperwork. During interviews from staff and relevant parties both were able to explain the process and documentation needed to pick up children and how children are released to the parent(s) or authorized representative. Therefore, the allegation is unsubstantiated, meaning although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

No deficiency cited. Copy of report and Notice of Site visit issued.

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 06/23/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2