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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197417673
Report Date: 10/23/2024
Date Signed: 10/23/2024 02:49:37 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/18/2024 and conducted by Evaluator Doris Whitmore
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20240918142948
FACILITY NAME:VOA/LOS COLORES HEAD STARTFACILITY NUMBER:
197417673
ADMINISTRATOR:GENISE CLARKFACILITY TYPE:
850
ADDRESS:25621 SO. NORMANDIE AVENUETELEPHONE:
(310) 347-4680
CITY:HARBOR CITYSTATE: CAZIP CODE:
90710
CAPACITY:39CENSUS: 15DATE:
10/23/2024
UNANNOUNCEDTIME BEGAN:
02:15 PM
MET WITH:Norma Dumaliang- Site SupervisorTIME COMPLETED:
02:55 PM
ALLEGATION(S):
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Personal Rights- Staff are not treating dat care children equally
Personal Rights- Staff are not meeting day care children's diapering needs
Personal Rights- Staff is encouraging day care children to engage in inappropriate behaviors
Other- Staff are not allowing day care children's parents into the facility.
INVESTIGATION FINDINGS:
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On 09/24/2024, Licensing Program Analyst (LPA) Doris Whitmore initiated the complaint investigation and met with the Site Supervisor, Norma Dumaliang. LPA toured the facility indoors and outdoors, observing proper teacher/ ratios with a total of 19 children and 5 teachers. LPA interviewed the Site Supervisor, Staff, Family Advocate & Children. LPA obtained a copy of the Facility Roster, Personnel Report, Class Schedule, Diaper Changing Log, Policy on Diapering and Discipline.
The Department conducted a full investigation, which included staff interviews, interviews with relevant parties and other agencies, as well as a record review which included documentation related to the allegation. LPA did not observe, nor was information provided via interviews that provided sufficient evidence to substantiate the allegations of Personal Rights - Staff are not treating day care children equally, Staff are not meeting day care children’s diapering needs, Staff are encouraging day care children to engage in appropriate behaviors, & Other - Staff are not allowing day care children’s parents into facility. Therefore, the allegations are deemed unsubstantiated. Meaning, although the allegations may have happened or are valid there is not a preponderance of evidence to prove the alleged violations may have happened or are valid
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20240918142948
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: VOA/LOS COLORES HEAD START
FACILITY NUMBER: 197417673
VISIT DATE: 10/23/2024
NARRATIVE
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 there is not a preponderance of evidence to prove the alleged violations did or did not occur. No deficiencies cited.An exit interview was conducted, copy of this report was read, appeal rights along with Notice of Site Visit were provided. Notice of Site Visit is required to be posted for 30 days.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2