197418475-5-22-2026-54-CC-KCHS-DUNSXK-20260602141601

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197418475
Report Date: 05/22/2026
Date Signed: 05/22/2026 01:09:10 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/14/2026 and conducted by Evaluator Portia Bowden

PUBLIC

COMPLAINT CONTROL NUMBER: 54-CC-20260514100951

FACILITY NAME:	CRYSTAL STAIRS INC.- SULLIVAN		FACILITY NUMBER:	197418475
ADMINISTRATOR:	JONES-LOWE, CONNIE		FACILITY TYPE:	850
ADDRESS:	725 W. RAYMOND STREET		TELEPHONE:	(310) 933-0760
CITY:	COMPTON	STATE: CA	ZIP CODE:	90220
CAPACITY:	120	CENSUS: 68	DATE:	05/22/2026
		UNANNOUNCED	TIME BEGAN:	12:30 PM
MET WITH:	Wanda Lewis, Site Supervisor		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Personal Rights

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Portia Bowden conducted an unannounced complaint inspection at the above facility. At 12:30PM LPA met with Wanda Lewis Site Supervisor, explained the purpose for visit and was guided on a tour of the facility. LPA observed 68 preschool children supervised by 16 staff.
During the course of investigation, LPA collected the facility roster, interviewed 3 staff and 4 parents of children in care all of which stated no incident occurred in June 2024, they have never witnessed or heard about any staff handling children in care in a rough manner or pinching children. Based on interviews the allegations are unsubstantiated.

No Deficiencies were observed during today’s inspection.

A notice of site visit was given and shall remain posted for 30 days.
Exit interview conducted and report reviewed with Site Supervisor Wanda Lewis

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Portia Bowden
LICENSING EVALUATOR SIGNATURE:	DATE: 05/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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