<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


FACILITY EVALUATION REPORT

Facility Number: 197418476
Report Date: 08/05/2025
Date Signed: 08/05/2025 02:40:50 PM

Document Has Been Signed on 08/05/2025 02:40 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME:CRYSTAL STAIRS, INC- WILLOWBROOKFACILITY NUMBER:
197418476
ADMINISTRATOR/
DIRECTOR:
WILLIAMS, LORRAINEFACILITY TYPE:
850
ADDRESS:1215 NORTH WILLOWBROOK AVENUETELEPHONE:
(310) 933-0787
CITY:COMPTONSTATE: CAZIP CODE:
90222
CAPACITY: 20TOTAL ENROLLED CHILDREN: 16CENSUS: 0DATE:
08/05/2025
TYPE OF VISIT:Required - 3 YearUNANNOUNCEDTIME VISIT/
INSPECTION BEGAN:
10:55 AM
MET WITH:Educational Supervisor Guadalupe LopezTIME VISIT/
INSPECTION COMPLETED:
02:55 PM
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
On 8/5/25 Licensing Program Analysts (LPA) Tyler Reyes conducted an unannounced Annual/Required inspection at the above facility. LPA met with Educational Supervisor Guadalupe Lopez and provided an Entrance Checklist - Child Care Centers LIC 125. LPA conducted a tour of the facility led by Education Supervisor Guadalupe. LPA observed no children in care. LPA observed (2) teachers and (1) aid preparing the classroom for the the first day and an orientation for parents and children. LPA observed a hard copy of the sign-in and sign-out sheet used for new students and first day of school. Sign-in and sign-out sheet is completed electronically. Hours of operation are Monday – Friday from 8AM-4:30PM. The facility is licensed to care for AMBULATORY ONLY: PRESCHOOL CHILDREN AGES 3-5. THIS IS A TITLE 5 FUNDED PROGRAM. TWO HALF DAY CLASSES. HOURS OF OPERATION 8AM-5PM M-F.

During the inspection, the following individuals were present at the center: Licensee and (2) teachers and (1) aid. All adults present in the center have obtained a criminal record clearance or exemption. LPAs informed that any individual that has direct contact with the children is required to have a criminal record clearance or exemption.

The following was observed during the tour of the facility: furniture and equipment were inspected for age appropriateness and good repair. Heating and cooling is provided by central air-conditioning. The telephone service is operational. LPA observed an operable smoke detector located in the classroom. LPA observed a hardwired carbon monoxide detector located in the staff office. LPA was unable to test the carbon monoxide detector because test button was not present.

Page 1 of 4

NAME OF LICENSING PROGRAM MANAGER: Karen Chambers
NAME OF LICENSING PROGRAM ANALYST: Tyler Reyes
LICENSING PROGRAM ANALYST SIGNATURE: DATE: 08/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE: DATE: 08/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC809 (FAS) - (06/04)
Page: 1 of 5
California Health & Human Services Agency
California Department of Social Services

FACILITY EVALUATION REPORT California law requires a public report of each licensing visit/inspection. This report is a record for the facility and the licensing agency. This report is available for public review; therefore, care is taken not to disclose personal or confidential information. Inquiries concerning the location, maintenance, and contents of these reports may be directed to the Licensing Program Analyst or Regional Office whose address and telephone number are listed on the front of this form.

DEFICIENCIES A deficiency is an instance of noncompliance with licensing requirements, including applicable statutes, regulations, interim licensing standards, operating standards, and written directives. Applicants/ licensees must be notified in writing of all licensing deficiencies. Deficiencies are listed on the left side of this form, and the applicable licensing requirement upon which the deficiency is identified. There are two types of deficiencies:
  • Type A deficiencies are violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
  • Type B deficiencies are violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care, a recordkeeping violation that could impact the care of said persons and/or protection of their resources, or a violation that could impact those services required to meet the needs of persons in care.

PLANS OF CORRECTION (POCs) The licensing agency is required to establish a reasonable length of time to correct a deficiency. In order to set the time, the licensing agency must take into consideration the seriousness of the violation, the number of persons in care involved, and the availability of equipment and personnel necessary to correct the violation. Applicants/licensees are requested to provide a specific plan for each violation on the right side of the form across from each deficiency. The more specific the plan, the less chance exists for any misunderstanding in setting time limits and reviewing corrections. The applicant/licensee who encounters problems beyond their control in completing the corrections within the specified time frame may request and may be granted an extension of the correction due date by the licensing agency.

CORRECTION NOTIFICATION The applicant/licensee is responsible for completing all corrections and promptly notifying the licensing agency of corrections. Applicants/licensees are advised to keep a dated copy of any correspondence sent to the licensing agency concerning corrections, or if corrections are telephoned to the licensing agency, the date, person contacted, and information given.

CIVIL PENALTIES The licensing agency is required by law to issue a Penalty Notice, when applicable, to all facilities holding a license issued by the licensing agency, or subject to licensure, except Certified Family Homes, Resource Families, and Foster Family Homes, or any governmental entity.

PENALTY NOTICE GIVEN The statement concerning civil penalties serves as a penalty notice on this Licensing Report and failure to correct cited licensing deficiencies will result in civil penalties. Applicants/ licensees are required to pay civil penalties when administrative appeals have been exhausted and in accordance with any payment arrangements made with the licensing agency.

APPEAL RIGHTS The applicant/licensee has a right without prejudice to discuss any disagreement in this report with the licensing agency concerning the proper application of licensing requirements. The applicant/ licensee may request a formal review by the licensing agency to amend or dismiss the notice of deficiency and/ or civil penalty. Requests for review shall be made in writing within 15 business days of receipt of a deficiency notification or civil penalty assessment. Licensing deficiencies may be appealed pursuant to the procedures in the LIC 9058 Applicant/Licensee Rights.

AGENCY REVIEW The licensing agency review of an appeal may be conducted based upon information provided in writing by the applicant/licensee. The applicant/licensee may request an office meeting to provide additional information. The applicant/licensee will be notified in writing of the results of the agency review within 60 business days of the date when all necessary information has been provided to the licensing agency.

EMAIL REQUIREMENT Adult Community Care Facilities, Residential Care Facilities for the Chronically Ill, and Residential Care Facilities for the Elderly are required to provide and maintain an active email address of record with the licensing agency.

LIC809 (FAS) - (09/23)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: CRYSTAL STAIRS, INC- WILLOWBROOK
FACILITY NUMBER: 197418476
VISIT DATE: 08/05/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
(2) Fire Extinguishers were observed in the classroom. (1) Fire Extinguisher was observed to be fully charged with a service tag of 1/24/25. Technical assistance was provided regarding the second fire extinguisher in the classroom. The pressure gauge indicator showed that it needs to be recharged. LPA observed (20) cots used for napping to be clean and in good condition. Per Educational Supervisor Guadalupe linens are sent home for washing once a week and as needed. LPA observed (2) age-appropriate toilets and (2) age-appropriate sinks. LPA observed children’s cubies with personal bin containers inside. Isolation for area for sick children is located in staff office.

Poisons/Cleaning Products: Per Educational Supervisor Guadalupe there are no poisons on the premises. LPA observed disinfectants and cleaning solutions inaccessible to children. Disinfectants and cleaning solutions are stored in restroom cabinet with child safety latch. Per Educational Supervisor Guadalupe facility is part of a food program. Facility provides Breakfast, Lunch and a Snack. No reported children with food allergies currently enrolled. All kitchen, food preparation, and storage areas are clean, free of litter, rubbish, and rodents/vermin. All food is protected from contamination. All storage containers for solid waste, including moveable bins, have tight fitting covers and are in good repair.

Per PIN 21-21-CCP lead testing to be conducted. LPA observed a negative lead test result report dated 10/13/2023. Water is provided inside and outside by water jug with disposable cups.

Facility Postings: LPA observed the required positing: Facility License, Menus, PUB 269 Child Passenger Restraints System Poster, PUB 393 Notification of Parents’ Rights, LIC 613A Personal Rights, Daily Activity Schedule, and LIC 9148 Earthquake Preparedness.

Emergency Disaster Drill: Fire 6/5/2025

Pediatric CPR/First Aid in Pediatrics Certification Staff # (S1) Completed 2025-01-08 American Red Cross and S2 Completed 1/8/2025 American Red Cross.

Transportation: Per Educational Supervisor Guadalupe transportation is not being provided.

Outdoor: Playground equipment is in a safe condition, free of sharp, loose or pointed parts. The surface of the outdoor activity space is maintained in a safe condition and is free of hazards. There is adequate shade in the play yard.

Page 2 of 4

NAME OF LICENSING PROGRAM MANAGER: Karen Chambers
NAME OF LICENSING PROGRAM ANALYST: Tyler Reyes
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 08/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2025
LIC809 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: CRYSTAL STAIRS, INC- WILLOWBROOK
FACILITY NUMBER: 197418476
VISIT DATE: 08/05/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
All floors were observed to be clean and safe. Water jugs are available along with disposable water cups. There are no firearms stored on the premises. There are no pools or bodies of water at the facility. LPA discussed and provided copies of PIN 25-06 Extreme Heat Prevention.

Staff Files: LPA reviewed Staff #1 (S1) and S2’s file for the following documentation: Staff Qualifications, Proof of immunization's of measles, pertussis, and influenza, CPR and First Aid Certification, TB Clearance, LIC 503 Health Screening Report, LIC 9108 Statement Acknowledging Requirement to report Child Abuse, and Mandated Reporter Training Certificate, and LIC 9052 Employee Rights. (2) of (2) staff had required documentation.

Children Files: LPA reviewed Child 1 (C1-C2) file for the following documentation: LIC 613A, Admission Agreement, LIC 700 Identification and Emergency Information, LIC 701 Physician’s Report, LIC 995 Notification of Parents’ Rights, and LIC 627 Consent for Medical Treatment, and Immunization. (2) of (2) children had required documentation. Per Educational Supervisor Guadalupe children currently enrolled are not receiving medication.

LPA conducted and interview with Educational Supervisor Guadalupe regarding the following topics: infant safe sleep practices, the facility’s plan to support children’s learning and development, procedures for keeping parents informed, strategies for managing challenging behaviors, and protocols for managing food allergies. LPA discussed reporting requirement and the facility representative responsibilities as a mandated reporter, to report to Community Care Licensing and emergency personnel when necessary.

To improve the quality and value of the new inspection process, a survey may be sent to the email address provided. Please complete the survey and share your inspection experience. If you have any questions regarding the process or CARE tools, please send email inquiries to inspectionprocess@dss.ca.gov. For additional information regarding the inspection and its tools and methods, please visit the Program website at www.cdss.ca.gov/inforesources/community-care-licensing/inspection-process.

Facility representative was reminded that all adults 18 and over, including employees and volunteers, except as specified in Health and Safety Code section 1596.871, must obtain a criminal record clearance or exemption, or transfer their existing clearance or exemption, prior to initial presence in a Child Care Center. A civil penalty of $100.00 minimum/day for a maximum of 5 days or, if the penalty is for a repeat violation, for a maximum of 30 days per person will be assessed if this regulation is violated.

Page 3 of 4

NAME OF LICENSING PROGRAM MANAGER: Karen Chambers
NAME OF LICENSING PROGRAM ANALYST: Tyler Reyes
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 08/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2025
LIC809 (FAS) - (06/04)
Page: 4 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: CRYSTAL STAIRS, INC- WILLOWBROOK
FACILITY NUMBER: 197418476
VISIT DATE: 08/05/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Assembly Bill (AB) 2370, Chapter 676, Statutes of 2018, requires all licensed Child Care Centers (CCCs) constructed before January 1, 2010, to test their water (used for
drinking and food preparation) for lead contamination before January 1, 2023, and then every 5-years after the date of the first test.
For child care center licenses issued after July 1, 2022, the licensee shall test their water for lead within 180 days of licensure pursuant to Written Directives section 101700 (PIN 21-21.1-CCP).
LPA verified that the lead testing was completed in accordance to the Written Directives outlined in PIN 21-21.1-CCP.

Facility representative to the Department website for lead: Lead Toxicity Prevention and Water Testing Information.LPA discussed the safe sleep regulations with Facility Representative and discussed the Child Care Licensing Safe Sleep webpage at https://www.cdss.ca.gov/inforesources/child-care-licensing/public-information-and-resources/safe-sleep as an additional resource. LPA also informed facility representative of the importance of checking for recalled infant devices on the United States Consumer Product Safety Commission (CPSC) website at https://www.cpsc.gov/ and recommended they register all infant devices with the CPSC to be notified of any recalls on their purchased equipment.

Incidental Medical Services (IMS) policy was discussed. For IMS information see PIN 22-02-CCP. When any IMS is provided, an updated Plan of Operation that includes IMS must be submitted to the Department. The following information regarding ADA was provided: US Department of Justice (USDOJ) toll-free ADA Information Line at (800) 514-0301 (voice) or (800) 514-0383 (TTY) and link to publication: Commonly Asked Questions about Child Care Centers and the ADA are available at: https://www.ada.gov/resources/child-care-centers/.

Facility representatives were informed of the MyChildCarePlan.org website; a consumer education website that helps families obtain child care by connecting them to child care providers and Resource and Referral Agencies (R&Rs) throughout California.

During the exit interview, the Educational Supervisor Guadalupe, confirmed that there are no Registered Sex Offenders living in the facility and LPA completed the RSO profile in FAS.

A notice of site visit was given and must remain posted for 30 days

Exit interview conducted and report was reviewed with the Educational Supervisor Guadalupe. No deficiencies cited

Page 4 of 4

NAME OF LICENSING PROGRAM MANAGER: Karen Chambers
NAME OF LICENSING PROGRAM ANALYST: Tyler Reyes
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 08/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2025
LIC809 (FAS) - (06/04)
Page: 5 of 5