<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197418476
Report Date: 04/28/2026
Date Signed: 04/28/2026 11:44:37 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/26/2026 and conducted by Evaluator Tiffanie Tran
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20260226154325
FACILITY NAME:CRYSTAL STAIRS, INC- WILLOWBROOKFACILITY NUMBER:
197418476
ADMINISTRATOR:WILLIAMS, LORRAINEFACILITY TYPE:
850
ADDRESS:1215 NORTH WILLOWBROOK AVENUETELEPHONE:
(310) 933-0787
CITY:COMPTONSTATE: CAZIP CODE:
90222
CAPACITY:20CENSUS: 12DATE:
04/28/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Marciela VillavicencioTIME COMPLETED:
12:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights-Staff hits day care children
Personal Rights- Staff handles day care children in a rough manner
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
At 9:30AM, Licensing Program Analyst (LPA), T. Tran arrived at the above licensed facility to conduct a subsequent complaint inspection to conclude the investigation. Upon arrival, LPA met with Site Supervisor, Maricela Villavicencio and Education Coordinator, Guadalupe Lopez.
Based on the information that was gathered through interviews and record reviews. On 2/03/26, the facility representative provided video footage showing S1 (see LIC 811) grabbing C1 by the right leg and appearing to squeeze and pinch the child’s thigh before lifting and moving C1’s leg. The child began crying and was observed rubbing the affected area. On the same day, S2 grabbed C1 left hand and pulled child toward a cot, then forcefully showed C1 onto the cot. The child remained lying on the cot with no movement observed. Interviews conducted with staff and others confirmed that children were hurt and handled in a rough manner at the facility. These corroborating statements support the allegation. Therefore, the complaint is substantiated. A finding means that the complaint is substantiated, and the allegation is valid because the preponderance of the evidence standard has been met.
Facility was cited type A deficiency. Please see Complaint Investigation Report LIC 9099D for deficiency cited. Upon receipt of a Type A deficiency, facility shall post and provide copies of this licensing report to parent/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months. An exit interview was conducted, and a notice of site visit was provided to facility representative, Maricela Villavicencio.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Tiffanie Tran
LICENSING EVALUATOR SIGNATURE:

DATE: 04/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20260226154325
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: CRYSTAL STAIRS, INC- WILLOWBROOK
FACILITY NUMBER: 197418476
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/28/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/15/2026
Section Cited
CCR
101223(a)(3)
1
2
3
4
5
6
7
Personal Rights
This requirement is not met as evidenced by interviews and record reviews, facility failed to protect C1’s personal rights on 2/3/26 S1 grabbed C1’s leg then squeezed and pinched the thigh area causing C1 to cry and rubbed the

1
2
3
4
5
6
7
Facility representative agrees to provide training to staff on the topic related to care and supervision and personal rights. Then submit to LPA the reveiwing materials and staff's signature of attendance by via email on or before 5/15/26 in order to clear this citiation.
8
9
10
11
12
13
14
affected area. On the same day, S2
grabbed C1’s arm then pull and forced C1 onto the cot causing C1 lay motionless on the cot which poses an immediate health and safety risk to children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Tiffanie Tran
LICENSING EVALUATOR SIGNATURE:

DATE: 04/28/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2