197418676-12-4-2024-30-CC-KSTS-DC8M8Z-20241223082356

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197418676
Report Date: 12/04/2024
Date Signed: 12/04/2024 02:50:50 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/01/2024 and conducted by Evaluator Lisa Clayton

COMPLAINT CONTROL NUMBER: 30-CC-20241001160428

FACILITY NAME:	BRIGHT HORIZONS AT OCEAN PARK-PRESCHOOL		FACILITY NUMBER:	197418676
ADMINISTRATOR:	NARA KEHEYAN		FACILITY TYPE:	850
ADDRESS:	3350 OCEAN PARK BLVD.,STE.100		TELEPHONE:	(310) 452-1919
CITY:	SANTA MONICA	STATE: CA	ZIP CODE:	90405
CAPACITY:	124	CENSUS: 52	DATE:	12/04/2024
		UNANNOUNCED	TIME BEGAN:	08:15 AM
MET WITH:	Nara Keheyan, Director		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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Neglect/Lack of Supervision: Staff did not prevent child from touching another child inappropriately.
Reporting Requirements: Staff did not ensure reporting requirements were followed
Personal Rights: Staff did not ensure chemicals were made inaccessible to children in care

INVESTIGATION FINDINGS:

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On 12/04/2024, (Licensing Program Analyst) LPA Clayton conducted an unannounced visit to deliver the findings on the complaint allegations. LPA Clayton was greeted by Director Nara Keheyan. LPA Clayton toured the facility for a Health and Safety inspection. LPA observed 52 children in care, being supervised and cared for by 8 fingerprint cleared staff.

On 10/01/2024 ESCCRO received a complaint alleging the following:
• Staff did not prevent child from touching another child inappropriately.
• Staff did not ensure reporting requirements were followed
• Staff did not ensure chemicals were made inaccessible to children in care

On 10/04/2024 LPA Clayton conducted an unannounced 10 day inspection, advised Director Nara of the complaint allegations, toured the facility for Health and Safety and obtained copy of the Child Care Facility Roster and Personnel Roster including contact information.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:	DATE: 12/04/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 30-CC-20241001160428

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: BRIGHT HORIZONS AT OCEAN PARK-PRESCHOOL	FACILITY NUMBER: 197418676
	VISIT DATE: 12/04/2024

NARRATIVE

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Based on observations, interviews and record review(s) conducted by Investigator Olivia Spindola of the CDSS/CCLD Investigations Branch, the allegation that the staff did not prevent child from touching another child inappropriately is found to be UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur.

On 12/04/2024 LPA Clayton returned to the CCC, observed the children, toured the classroom and conducted interviews with the staff.

LPA Clayton toured the classroom and observed where the children were resting/napping on the date of the alleged incident. LPA Clayton observed the paint to be non-toxic child safe paint (which is no longer stored the classroom).

LPA Clayton's record reviews shows the incident was reported to the CCC Director on 09/19/2024 , who then reported it to Community Care Licensing via phone on 09/20/2024 and via email on 09/27/2024 as required by Title 22 Regulations and/or Health and Safety codes.

Based on LPA's inspections, interviews, and record review the allegations that Staff did not ensure reporting requirements were followed and the allegation that Staff did not ensure chemicals were made inaccessible to children in care are found to be UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur.

Exit interview conducted and report was reviewed with Director Nara Keheyan.

LPA Clayton posted a Notice of Site visit which is to remain posted for 30 days.

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:	DATE: 12/04/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2024

LIC9099 (FAS) - (06/04)

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