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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197418808
Report Date: 06/18/2024
Date Signed: 06/18/2024 10:01:42 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/02/2024 and conducted by Evaluator Loyce Phillips
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20240402134058
FACILITY NAME:BOLES FAMILY CHILD CAREFACILITY NUMBER:
197418808
ADMINISTRATOR:BOLES, JOVELLFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(310) 658-1774
CITY:HAWTHORNESTATE: CAZIP CODE:
90250
CAPACITY:14CENSUS: 2DATE:
06/18/2024
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:JOVELL BOLES, LICENSEETIME COMPLETED:
10:20 AM
ALLEGATION(S):
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Allegation: Licensee did not provide sufficient supervision to prevent a day care child from injuring another child.
INVESTIGATION FINDINGS:
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On 6/18/2024, Licensing Program Analyst (LPA), Loyce Phillips, conducted an unannounced visit for the purpose of delivering the findings on the above allegations. LPA was greeted by Licensee, Jovell Boles and toured the facility. LPA observed 2 children in care with Licensee.

LPA conducted a full investigation that included review of documentation and interviews, with staff, children, and parents. During visits to the facility LPA observed children/staff interactions and appropriate staff children’s ratios. Children learning in small groups and playing safely with each other.

During staff interviews, staff stated C1 did not have a scratch on any visible parts of his body when he left the facility. Staff also stated all children are always supervise while in care. Children who were interview stated they have not been scratch and have not witness their friends being scratch. The children stated Licensee is always watching them. Children also express they enjoy coming and playing at the facility.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20240402134058
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: BOLES FAMILY CHILD CARE
FACILITY NUMBER: 197418808
VISIT DATE: 06/18/2024
NARRATIVE
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LPA interviewed parents. Parents disclosed their children have falling from time to time, but nothing serious. Parents stated they have been made aware of injuries that have occurred at the facility. Parents did not express any concerns regarding supervision provided by Licensee or staff; therefore, the allegations of Licensee did not provide sufficient supervision to prevent a day care child from injuring another child is deemed Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur.

No deficiencies are being cited in accordance with Title 22 of the California Code of Regulations and/or Health & Safety Codes.

An exit interview was conducted, a copy of this report, appeals rights and a notice of site visit were discussed and provided to Licensee, Jovell Boles.

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2