<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197418808
Report Date: 11/17/2025
Date Signed: 11/18/2025 06:02:07 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/26/2025 and conducted by Evaluator Judy Laureano
COMPLAINT CONTROL NUMBER: 30-CC-20250826123253
FACILITY NAME:BOLES FAMILY CHILD CAREFACILITY NUMBER:
197418808
ADMINISTRATOR:BOLES, JOVELLFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(310) 658-1774
CITY:HAWTHORNESTATE: CAZIP CODE:
90250
CAPACITY:14CENSUS: 6DATE:
11/17/2025
UNANNOUNCEDTIME BEGAN:
12:32 PM
MET WITH:Jovell Boles, Licensee TIME COMPLETED:
02:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Care and Supervision: Child sustained injuries while in care.
Personal Rights: Child not allowed to engage in water activities.
Personal Rights: Child observed with wet socks while in care.
Criminal Record Clearance: Unclear adult supervising children in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 11/17/2025 Licensing Program Analyst (LPA) Judy Laureano arrived at above mentioned facility for the purpose of delivering findings. LPA was greeted by Jovell Boles who was providing care and supervision to 6 children. Present during today’s inspection, J. Alston, assistant and M. Alston, assistant.

LPA toured the facility both indoors and outdoors and no other adults were present during today’s inspection. LPA observed both Licensee and assistant interact appropriately with the children in care.

On 09/03/2025 Licensing Program Analysts (LPA) Judy Laureano arrived at above mentioned facility for the purpose of a complaint investigation. LPA was greeted by Jovell Boles and discussed the purpose of the visit. LPA toured the facility and 4 children and one additional staff member providing care and supervision. LPA observed the activity space, including materials and furnishing used by the children. An outdoor inspection was completed of the outdoor equipment that is currently used by the children.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Judy Laureano
LICENSING EVALUATOR SIGNATURE:

DATE: 11/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20250826123253
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: BOLES FAMILY CHILD CARE
FACILITY NUMBER: 197418808
VISIT DATE: 11/17/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Page 2

On 9/03/2025 LPA initiated interviews with Licensee, staff and children. LPA received and reviewed children’s roster and copy of parent handbook.

11/17/2025 LPA Laureano completed all necessary interviews.

Based on interviews completed with staff, parents, children and LPA’s observation during the two inspections, no information was disclosed that the above allegations did occur; therefore, the allegations are deemed Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur.

No deficiencies are being cited in accordance with Title 22 of the California Code of Regulations and/or Health & Safety Codes.

An exit interview was conducted, a copy of this report, appeals rights and a notice of site visit were discussed and provided to Licensee, Jovell Boles.
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Judy Laureano
LICENSING EVALUATOR SIGNATURE:

DATE: 11/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2