<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197418919
Report Date: 02/24/2025
Date Signed: 02/24/2025 03:22:42 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/18/2025 and conducted by Evaluator Tyler Reyes
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20250218143219
FACILITY NAME:HEAVENLY VISION EDUCATION CENTER INC.FACILITY NUMBER:
197418919
ADMINISTRATOR:SCRANTON-LEE, SANDYFACILITY TYPE:
850
ADDRESS:600-604 W ALONDRA BLVDTELEPHONE:
(424) 296-5253
CITY:COMPTONSTATE: CAZIP CODE:
90220
CAPACITY:83CENSUS: 13DATE:
02/24/2025
UNANNOUNCEDTIME BEGAN:
10:17 AM
MET WITH:Shelley Williams AdministratorTIME COMPLETED:
01:17 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility is in disrepair
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On today’s visit, Licensing Program Analysts (LPA) Tyler Reyes and Jeanette Estrada met with Shelly Williams Administrator and explained the reason for the visit. Shelley provided a tour of the facility. LPAs observed outside thirteen (13) children from classroom #1 and #2. Classroom #1 with seven (7) children ages 2-3yrs with one(1) teacher and (1) one teacher assistant. Classroom #2 with six (6) children ages 4-5yrs with (1) one teacher and (2) two assistants.


LPA Reyes investigation consisted of the following: During the visit, LPA interviewed staff # 1 (S1-S5). LPA requested copies of the staff roster(LIC 500) and LIC 9040.



(Continued-LIC 9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Tyler Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 02/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 54-CC-20250218143219
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: HEAVENLY VISION EDUCATION CENTER INC.
FACILITY NUMBER: 197418919
VISIT DATE: 02/24/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
LPA investigation revealed the following: regarding the allegation “Facility is in disrepair” it is alleged that facility sustained damage. (5) of (5) staff confirmed the allegation. Staff indicated they have observed a water leak in Classroom #1 in the ceiling light fixture, a trash can was placed underneath to collect water. Staff also reported a water leak in Classroom #2. LPA conducted an inspection of the facility, including the outdoor play yard, fence line, playground structures, and walkways to assess for any signs of despair. Inside LPA observed the classrooms. Children’s areas, checking for any structural or maintenance concerns. LPA observed a ceiling light fixture in Classroom #1 with yellow discoloration, indicating water damage. Staff#2 (S2) stated they previously observed a leak in this area. LPA observed water damage in Classroom #2 near the window and kitchen wall, with the white ceiling showing yellow and black discoloration, indicating water leak. On the same side of Classroom #2, along the art wall of Classroom #1, LPA observed similar discoloration and a crack in the ceiling. Shelley stated recent repairs had been made to the facility roof by their repairman Alfred. The repairman is scheduled to fix the ceiling inside the facility. In classroom #1 art area LPA observed carpet with two rips; one rip was held together with duct tape, while the other presented a potential tripping hazard. Children’s (3) restrooms was observed have operational sinks and toilets. LPA inspected for furniture and equipment used by children to ensure they were in safe and functional condition

(Continued-LIC 9099-C)

SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Tyler Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 02/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 54-CC-20250218143219
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: HEAVENLY VISION EDUCATION CENTER INC.
FACILITY NUMBER: 197418919
VISIT DATE: 02/24/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
The investigation revealed that the licensee failed to maintain the facility in good repair, required by regulations. Based on observations of Classroom #1 and #2 a discoloration in the ceiling along with a crack, as well as the torn carpet in Classroom #1.

The notice of site visit was posted where the parent/guardian of children enter and exit the facility.

Both the notice of site visit remain posted for 30 consecutive days. Failure to maintain posting as required will result in a $100.00 civil penalty. A type B will be issued today.

Exit interview conducted and a copy of the report and appeal rights were provided to the Shelley Williams.

SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Tyler Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 02/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 54-CC-20250218143219
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: HEAVENLY VISION EDUCATION CENTER INC.
FACILITY NUMBER: 197418919
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/24/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/03/2025
Section Cited
CCR
101238(a)
1
2
3
4
5
6
7
101238 Buildings and Grounds
(a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors.

This requirement is not met as evidenced by:
1
2
3
4
5
6
7
Administrator will ensure facility roof is free from water leaks and water damage. Adminstrator will repair or replace the torn carpet. Adminstrator will provide proof of repairs such as invoices, work orders, or photographs to LPA via email.
8
9
10
11
12
13
14
 Based on observations of Classroom #1 and #2, including discoloration and ceiling crack, as well as the torn carpet in Classroom #1
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Tyler Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 02/24/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5