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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197418919
Report Date: 03/07/2025
Date Signed: 03/07/2025 03:06:21 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/18/2025 and conducted by Evaluator Tyler Reyes
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20250218143219
FACILITY NAME:HEAVENLY VISION EDUCATION CENTER INC.FACILITY NUMBER:
197418919
ADMINISTRATOR:SCRANTON-LEE, SANDYFACILITY TYPE:
850
ADDRESS:600-604 W ALONDRA BLVDTELEPHONE:
(424) 296-5253
CITY:COMPTONSTATE: CAZIP CODE:
90220
CAPACITY:83CENSUS: 4DATE:
03/07/2025
UNANNOUNCEDTIME BEGAN:
01:09 PM
MET WITH:Shelley Williams AdministratorTIME COMPLETED:
03:20 PM
ALLEGATION(S):
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Facility staff is not keeping facility free of odor
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Tyler Reyes and Joshua Ortega conducted an unannounced subsequent complaint investigation for the above allegation. LPAs met with Shelley Williams Administrator and explained the reason for the visit.

On today’s visit LPAs conducted interviews with children #1 (C1 -C3) and performed an inspection of the facility, covering all areas, including the front and back grounds, classrooms, restrooms, and kitchen.
On 02/24/25, LPA Reyes investigation consisted of the following, During the visit, LPA interviewed Staff #1 (S1-S5) and an inspection of the facility inside and outdoors assessing for any odors. On 02/27/25, LPA conducted telephone interviews with the children’s parents #1 (P1-P5)

(Continued LIC 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Tyler Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 03/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 54-CC-20250218143219
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: HEAVENLY VISION EDUCATION CENTER INC.
FACILITY NUMBER: 197418919
VISIT DATE: 03/07/2025
NARRATIVE
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Regarding the allegations Facility staff is not keeping facility free of odor. It is alleged there is a smell of mold coming from the facility. (5) of (5) staff denied the allegation. Staff indicated they have not noticed any issues with smell at facility. (3) of (3) children denied the allegation. Children indicated not smelling any odor inside or outside the facility. Children indicated that it smells like strawberries and ice cream cookies. (5) of (5) parents denied the allegation. Parent indicated they have not smelled anything in the facility, nor have their children mentioned any odors. However, it was mentioned that a parent detected a urine smell, but this was not on the facility grounds. The parent clarified that they did not observe any odors when dropping off or picking up their child at the facility, but it may be due to possible homeless individuals outside of the facility.

The investigation revealed that based on interviews with staff, parents, and children, as well as observations made during the facility tour there was no evidence of any persistent odor inside or outside the facility.

Although the allegation may have happened or is valid there not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies will be cited today 03/07/2025

A notice of site visit was given and must remain posted for 30 days.

Exit interview was conducted with Shelley Williams Administrator

SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Tyler Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 03/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/07/2025
LIC9099 (FAS) - (06/04)
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