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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197419068
Report Date: 09/22/2025
Date Signed: 09/22/2025 02:12:51 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/04/2025 and conducted by Evaluator Cristina Castellanos
COMPLAINT CONTROL NUMBER: 30-CC-20250804114916
FACILITY NAME:SAVOIR FAIRE LANGUAGE INSTITUTEFACILITY NUMBER:
197419068
ADMINISTRATOR:ZOILA V. NORWOODFACILITY TYPE:
850
ADDRESS:117 W. TORRANCE BLVD.TELEPHONE:
(310) 379-1086
CITY:REDONDO BEACHSTATE: CAZIP CODE:
90277
CAPACITY:52CENSUS: 41DATE:
09/22/2025
UNANNOUNCEDTIME BEGAN:
12:40 PM
MET WITH:Nancy Saldivar - Director/TeacherTIME COMPLETED:
02:25 PM
ALLEGATION(S):
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Qualification: Unqualified staff provide care and supervision to day care children.
Ratio: Staff do not ensure that classrooms maintain correct staff to child ratios.
Qualifications: Staff allow minors to provide care and supervision to day care children.
Neglect/Lack of Supervision: Staff did not provide adequate supervision to day care children.
INVESTIGATION FINDINGS:
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On 09/22/2025 Licensing Program Analyst (LPA) Cristina Castellanos made an unannounced visit to the above-mentioned facility for the purpose of delivering complaint findings. Upon arrival, LPA met with Director Nancy Saldivar and stated the purpose for the visit.

During today’s tour of the facility LPA observed 41 children in care with 9 staff members providing care and supervision.

On 08/11/2025 Licensing Program Analyst (LPA) Cristina Castellanos arrived at the above-mentioned facility for the purpose of investigating the above-mentioned allegations. During the course of the investigation LPA requested and reviewed the following documents: children's roster, staff roster, personnel records, children’s sign-in & sign-out sheets for the months of June - July 2025 and staff timesheets for June - July 2025. Additionally, LPA initiated staff interviews.
Continue
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Cristina Castellanos
LICENSING EVALUATOR SIGNATURE:

DATE: 09/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20250804114916
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: SAVOIR FAIRE LANGUAGE INSTITUTE
FACILITY NUMBER: 197419068
VISIT DATE: 09/22/2025
NARRATIVE
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Based on observation, interviews and record review, no information revealed that unqualified staff provide care and supervision to day care children, that staff do not ensure that classrooms maintain correct staff to child ratios, that staff allow minors to provide care and supervision to day care children and finally that staff did not provide adequate supervision to day care children. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted with Director Nancy Saldivar. A copy of this report and appeal rights were discussed and left with the Director. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.


Page 2
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Cristina Castellanos
LICENSING EVALUATOR SIGNATURE:

DATE: 09/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2