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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197419150
Report Date: 03/19/2025
Date Signed: 03/19/2025 12:27:22 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/22/2025 and conducted by Evaluator Doris Whitmore
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20250122112617
FACILITY NAME:FUENTES FAMILY CHILD CAREFACILITY NUMBER:
197419150
ADMINISTRATOR:FUENTES, ELSA E.FACILITY TYPE:
810
ADDRESS:TELEPHONE:
(310) 953-5109
CITY:WILMINGTONSTATE: CAZIP CODE:
90744
CAPACITY:14CENSUS: 3DATE:
03/19/2025
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH: Elsa FuentesTIME COMPLETED:
12:22 PM
ALLEGATION(S):
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Other- Licensee does not allow parents to tour the home
Physical Plant- Licensee did not prevent the facility from being unkept
Personal Rights- Licensee placed day care children in a highchair for a long period of time
INVESTIGATION FINDINGS:
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On 01/29/2025 Licensing Program Analyst (LPA) Doris Whitmore initiated the complaint investigation and met with Elsa Fuentes, Licensee. LPA toured the facility indoors and outdoors, there were a total of 4 children in care.LPA Whitmore conducted an observation of the entire facility, that included the indoors and outdoors. LPA interviewed the Licensee. LPA obtained a copy of the Facility Roster, Individual Infant Sleeping Plan, & Infant Sleep Chart. On 02/10/2025 at 1:10p.m. LPA Whitmore met with the Licensee Elsa Fuentes.LPA explained the purpose of the visit was to follow up and conduct more observations. LPA toured the facility indoors outdoors and observed 4 children in care and the licensee.On 03/19/2024 at 11:00 a.m. LPA Whitmore conducted a visit to complete the investigation and deliver findings. LPA Whitmore met with Elsa Fuentes. LPA toured the facility indoors and outdoors, observing proper child ratios with 3 total children in care. The Department conducted a full investigation, which included interviews with licensee and relevant parties as well as a record review which included documentation related to the allegations.Based on LPAs observations and interviews the preponderance of evidence standard has been met,therefore the allegations
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 30-CC-20250122112617
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: FUENTES FAMILY CHILD CARE
FACILITY NUMBER: 197419150
VISIT DATE: 03/19/2025
NARRATIVE
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 are found to be substantiated. Other-Licensee does not allow parents to tour home. When interviewing parents, (P1), (P2) &) P3) disclosed that licensee does not allow parents to come into the home. Licensee will bring children to the door and opens the door during drop off without the parents entering the home. Physical Plant - Licensee did not prevent the facility from being unkempt. LPA observed on 01/29/2025 & 03/19/2025 clothing on the floor in the restroom and an excessive amount of belongings, toys, and furniture in all areas of the home. Personal Rights- Licensee placed day care children in a highchair for a long period of time. When interviewing Reporting Party disclosed that children were confined in highchairs for an about an hour. On 01/29/2025 during a visit, LPA Whitmore observed children in high chairs that were not eating.

An exit interview was conducted, copy of this report was read, appeal rights along with Notice of Site Visit were provided. Notice of Site Visit is required to be posted for 30 days.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 30-CC-20250122112617
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: FUENTES FAMILY CHILD CARE
FACILITY NUMBER: 197419150
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/19/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/20/2025
Section Cited
CCR
102417(b)
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Operation of a Family Child Care Home
(b) The home shall be kept clean and orderly, with heating and ventilation for safety and comfort.
This requirement was not met as evidence: An accessible amount of belongings clothing, furniture and toys n all areas of the home
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Licensee will remove all belongings in the home and keep home clean. Licensee will email a picture of home to LPA.
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Type B
03/20/2025
Section Cited
HSC
10423(a)(4)
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Personal Rights
(a)Each child receiving services from a family child care home shall have certain rightsthat shall not be waived or abridged by the licensee. regardless of consent or authorization from the child's representative...
(
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 Licensee will not have children in high chairs for a long period of time only for eating. Licensee will document the time frame children are in high chairs and submit documentation to LPA along with a picture
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(4)To be free from corporal or unusual punishment, infliction of pain.humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions..... This requirement was not met by: Children remained in highchairs for a long period of time.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 30-CC-20250122112617
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: FUENTES FAMILY CHILD CARE
FACILITY NUMBER: 197419150
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/19/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/19/2025
Section Cited
CCR
102419(a)(s)
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Admission Procedures and Parental and Authorized Representative's Rightsa) (a)The licensee shall inform parents or authorized representatives of children in care of their rights, which include, but are not limited to, the following:
1) To enter and inspect the family child
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 Licnsee will allow parents to enter the home during pick up and drop off.
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home in accordance with Health and Safety Code Section 1596.857.
This requirement was not met by: Parents did not enter the home licensee brings children to the door.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4