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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197419167
Report Date: 12/04/2024
Date Signed: 12/04/2024 12:27:00 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/11/2024 and conducted by Evaluator Carol Heath
COMPLAINT CONTROL NUMBER: 12-CC-20240911163427
FACILITY NAME:MONTESSORI OF STEVENSON RANCHFACILITY NUMBER:
197419167
ADMINISTRATOR:ROSEMARY,KOBERFACILITY TYPE:
830
ADDRESS:25940 THE OLD ROADTELEPHONE:
(310) 420-8480
CITY:STEVENSON RANCHSTATE: CAZIP CODE:
91381
CAPACITY:30CENSUS: 16DATE:
12/04/2024
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:ROSEMARY,KOBER/DirectorTIME COMPLETED:
12:35 PM
ALLEGATION(S):
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9
Staff does not effectively communicate due to language barrier.
INVESTIGATION FINDINGS:
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13
On 12/4/2024, Licensing Program Analyst (LPA) Carol Heath conducted an unannounced follow-up complaint visit at the Montessori of Stevenson Ranch Learning Center (License #197419167) for the complaints received on 09/11/2024. LPA Heath met with the Director, Rosemary Kober. The purpose of the inspection was to deliver the findings related to complaint allegations. During today’s visit, the director reported 16 infants with 6 staff, and 4 office/kitchen staff.

As part of the investigation, LPA Heath received a copy of the facility roster, reviewed 3 staff’s files and interviewed the director and all relevant individuals. The findings are as follows: Allegation #1: Staff does not effectively communicate due to language barriee. Finding: After reviewing interviewing relevant parties, the staff did communicate and offer help to the parents.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Carol Heath
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20240911163427
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: MONTESSORI OF STEVENSON RANCH
FACILITY NUMBER: 197419167
VISIT DATE: 12/04/2024
NARRATIVE
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This agency has investigated the complaint. At this time, it is determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur; therefore, at this time, the above allegations are Unsubstantiated —no deficiency given at this time.

An exit interview was conducted, and the report was reviewed with the facility director, Rosemary Kober.
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Carol Heath
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2