197419263-6-19-2025-58-CC-RRAS-DJ94F2-20250703190310

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197419263
Report Date: 06/19/2025
Date Signed: 06/19/2025 05:31:50 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/07/2025 and conducted by Evaluator Lilia Hernandez

COMPLAINT CONTROL NUMBER: 58-CC-20250407082911

FACILITY NAME:	FELMAN FAMILY CHILD CARE		FACILITY NUMBER:	197419263
ADMINISTRATOR:	FELMAN, CAROLINA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(818) 800-3526
CITY:	NORTH HILLS	STATE: CA	ZIP CODE:	91343
CAPACITY:	14	CENSUS: 4	DATE:	06/19/2025
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Carolina Felman, Licensee		TIME COMPLETED:	05:45 PM

ALLEGATION(S):

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Allegation 1: Licensee operates our of ratio
Allegation 2: Licensee is not present 80 percent of the time
Allegation 3: Licensee leaves day care children unattended with a minor
Allegation 4: Licensee not keeping facility free of animal feces.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Lilia Hernandez conducted an unannounced complaint inspection on 06/19/2025 to investigate the above allegation. LPA arrived at the facility at 1:30PM and met with Carolina Felman, Licensee, who guided LPA on tour of the facility. There was 1 infant and 3 preschool age children in care. 2 Assistants were also present.

The purpose of the visit is to deliver findings for the above allegations.

Information provided by the Reporting Party indicated that Licensee operates our of ratio, Licensee is not present 80 percent of the time, Licensee leaves day care children unattended with a minor, and Licensee not keeping facility free of animal feces.

---Page 1 of 3

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:	DATE: 06/19/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 58-CC-20250407082911

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: FELMAN FAMILY CHILD CARE	FACILITY NUMBER: 197419263
	VISIT DATE: 06/19/2025

NARRATIVE

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During the investigation LPA obtained a copy of the facility roster and conducted interviews with the Reporting Party, Licensee and Parent #1 through Parent #5. LPA obtained pertinent information regarding the allegation.

During an interview with the Reporting Party, it was disclosed that the Licensee was out of the country from 03/04/2025 through 03/18/2025. During a file review, LPA was not able to find proof that the Licensee submitted a notification regarding their absence.

The Licensee disclosed that prior to leaving out of the country, the Department was notified via email and via telephone. Licensee provided a copy of the email submitted to the Department as proof of notification. Upon reviewing the email submitted to the Department, it was observed thst Licensee submitted the notification to an LPA in a different regional office.

LPA conducted an initial 10 day visit to the facility on 04/16/2025. At no time did the LPA observe the facility to be out of ratio. LPA observed all individuals present to be adults and listed on the Guardian Facility Roster. While touring the facility, Licensee disclosed that there are pets in the home. LPA observed the yard accessible to children to be separate from the yard Licensee pets are kept. The yards are separated by a wooden fence that is kept closed with a latch that is inaccessible to children in care. At no time did the LPA observe any animal feces in the play area accessible to children. LPA also inspected the side of the home where children enter during drop off and pick up, and no animal feces was observed.

LPA conducted subsequent visits on 05/14/2025 and 06/12/2025. At no time did the LPA observe the facility to be out of ratio. LPA observed all individuals present to be adults and listed on the Guardian Facility Roster. While touring the facility, LPA did not observe any animal feces in the areas accessible to children.

During todays visit, at no time did the LPA observe the facility to be out of ratio. LPA observed all individuals present to be adults and listed on the Guardian Facility Roster. While touring the facility, LPA did not observe any animal feces in the areas accessible to children.

During interviews with parents, information regarding Licensee being out of the country were confirmed. Disclosures were made that Licensee notified parents prior to Licensee's absence. There were no disclosures made to support the other allegations. ---Page 2 of 3

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:	DATE: 06/19/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 58-CC-20250407082911

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: FELMAN FAMILY CHILD CARE	FACILITY NUMBER: 197419263
	VISIT DATE: 06/19/2025

NARRATIVE

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Based on the investigation conducted, it has been determined that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

The Notice of Site Visit must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

A copy of this report, appeal rights, and Notice of Site Visit was provided.

Exit interview was conducted with Carolina Felman, Licensee.

---Page 3 of 3

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:	DATE: 06/19/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2025

LIC9099 (FAS) - (06/04)

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