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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197419297
Report Date: 01/27/2023
Date Signed: 01/27/2023 03:07:05 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/06/2022 and conducted by Evaluator Isabel Ortega
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20221206101006
FACILITY NAME:TUTOR TIME CHILD CARE LEARNING CENTERSFACILITY NUMBER:
197419297
ADMINISTRATOR:BUSTAMANTE, ANGIEFACILITY TYPE:
850
ADDRESS:17150 SOLEDAD CANYON ROADTELEPHONE:
(661) 252-3144
CITY:CANYON COUNTRYSTATE: CAZIP CODE:
91387
CAPACITY:156CENSUS: 62DATE:
01/27/2023
UNANNOUNCEDTIME BEGAN:
10:20 AM
MET WITH:Angie BustamanteTIME COMPLETED:
03:36 PM
ALLEGATION(S):
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Allegation #1: Personal Rights- Staff do not prevent the spread of illness
Allegation #2: Physical Plant- Staff do not sanitize the facility
Allegation#3: Food services- Staff do not use safe serving practices
Allegation#4: Reporting Requirements- Staff do not report to day-care child's/children's parent(s) of unusual incidents
INVESTIGATION FINDINGS:
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On January 27, 2023 Licensing Program Analyst (LPA) Isabel Ortega conducted an unannounced complaint subsequent investigation to deliever findings for the complaint received at the Palmdale Office on 12/06/2022. LPA Ortega announced the purpose of inspection and was granted entry by facility Director. Upon entry LPA toured the facility with a total of four classrooms and observed a total of 62 children in care and 5 Staff fingerprint cleared and associated providing care and supervision.

It was alleged facility did not prevent the spread of illness, facility do not sanitize the facility, staff are not following safe practices and staff do not report unusual incidents to parents. Facility provides all staff with a cleaning policy module including instructions when handling and serving food. Facility provided a daily/weekly classroom cleaning schedules which were observed in each classroom. Also, facility provided unusual incident reports that were provided to parents(in child's file) when child was ill. LPA observed boxes of disposable gloves available in each classroom and observed staff removing gloves when starting a new task.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Isabel Ortega
LICENSING EVALUATOR SIGNATURE:

DATE: 01/27/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/27/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20221206101006
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: TUTOR TIME CHILD CARE LEARNING CENTERS
FACILITY NUMBER: 197419297
VISIT DATE: 01/27/2023
NARRATIVE
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Based on the information obtained during interviews, and LPA’s observation at the time of the investigation, these allegations are determined and deemed Unsubstantiated. A finding that is unsubstantiated means, although the allegations may have happened or are valid, at the time of the investigation there is no preponderance of the evidence to prove that the alleged violations occurred.

An exit interview was conducted, appeal rights, notice of site visit, and a copy of this report was provided to Facility Director on this date.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Isabel Ortega
LICENSING EVALUATOR SIGNATURE:

DATE: 01/27/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/27/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2