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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197419297
Report Date: 08/04/2023
Date Signed: 08/04/2023 01:55:46 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/22/2023 and conducted by Evaluator Isabel Ortega
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20230522111642
FACILITY NAME:TUTOR TIME CHILD CARE LEARNING CENTERSFACILITY NUMBER:
197419297
ADMINISTRATOR:BUSTAMANTE, ANGIEFACILITY TYPE:
850
ADDRESS:17150 SOLEDAD CANYON ROADTELEPHONE:
(661) 252-3144
CITY:CANYON COUNTRYSTATE: CAZIP CODE:
91387
CAPACITY:156CENSUS: 49DATE:
08/04/2023
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Haley Dluzak, Acting DirectorTIME COMPLETED:
11:51 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Allegation #1: Personal Rights- Facility staffed yelled at day care children
Allegation #2: Personal Rights- Facility staff handled day care children in rough manner
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 08/04/2023 Licensing Program Analyst (LPA) Isabel Ortega conducted a subsequent investigation inspection to deliver complaint investigation findings. LPA meet with facility Acting Director, who guided LPA on a tour of the facility including Classroom 1, 2, 3, 4, and 5. Upon arrival LPA observed 49 children in care and eight staff providing care and supervision.

During this investigation, LPA received pertinent documents related to this investigation, which included Facility Roster and other documentation related to the allegation including a Police report. LPA interviewed the staff, parents, children and completed an observation at the facility. According to interviews conducted, observations completed, and documentation, there were no disclosures of staff violating child's personal rights. Facility's philosophy accepts diversity employees as a positive engagement with children. Staff #1 naturally expresses self in a loud voice and reached out to child #4 to protect from falling and getting hurt. Child #1 named on allegation report was not present in Staff' #1's classroom during alleged incident.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Isabel Ortega
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20230522111642
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: TUTOR TIME CHILD CARE LEARNING CENTERS
FACILITY NUMBER: 197419297
VISIT DATE: 08/04/2023
NARRATIVE
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The two allegations of Personal Rights: Facility staffed yelled at day care children and Facility staff handled day care children in rough manner are deemed to be UNSUBSTANTIATED, a finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged allegations occurred.

An exit interview was conducted, a copy of this report, a notice of site visit and appeal rights were provided.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Isabel Ortega
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2