<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197419803
Report Date: 06/13/2023
Date Signed: 06/13/2023 03:19:57 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/09/2023 and conducted by Evaluator Miriam Cohen
COMPLAINT CONTROL NUMBER: 30-CC-20230609163138
FACILITY NAME:JOYFUL LAND PRESCHOOLFACILITY NUMBER:
197419803
ADMINISTRATOR:KO, SUNFACILITY TYPE:
850
ADDRESS:25500 S. VERMONT AVENUETELEPHONE:
(714) 232-2604
CITY:HARBOR CITYSTATE: CAZIP CODE:
90710
CAPACITY:80CENSUS: 36DATE:
06/13/2023
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Sun Ko, DirectorTIME COMPLETED:
03:40 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff yells at day care children
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 06/13/2022 @ 9:00 AM, Licensing Program Analyst (LPA) Miriam Cohen conducted an unannounced complaint visit for the purpose of notifying the preschool director concerning the above-mentioned allegation and to perform an investigation.
Upon arrival, LPA Cohen observed six adults providing care for 35 children. LPA Cohen met with preschool director, Sun Ko.

LPA acquired the following documentation:
*Children Roster
*Emergency ID of parent contact information
*Written declaration from staff members
LPA interviewed and obtained written declaratives from staff members including preschool director.
LPA interviewed two children currently enrolled in above day care
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Miriam Cohen
LICENSING EVALUATOR SIGNATURE:

DATE: 06/13/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/13/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 30-CC-20230609163138
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: JOYFUL LAND PRESCHOOL
FACILITY NUMBER: 197419803
VISIT DATE: 06/13/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
LPA Cohen substantiated the allegation based on interviews with staff members, children currently enrolled in the day care, and two video/audio footage submitted to the department.

Therefore, the following conclusion has been reached concerning the allegation noted above:
SUBSTANTIATED – A finding that a complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

The facility was cited a Type A deficiency according to California Code of Regulations Title 22 (See LIC 9099D report for deficiencies).

Licensee is to post notice of Site Visit for 30 Days, failure to do so will result in $100 immediate civil penalty. This report must be copied and given to all parents and to the parents of any child enrolling within the next 12 months.

An exit interview, a copy of the report, and Appeal Rights were provided to the preschool director.
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Miriam Cohen
LICENSING EVALUATOR SIGNATURE:

DATE: 06/13/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/13/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 30-CC-20230609163138
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: JOYFUL LAND PRESCHOOL
FACILITY NUMBER: 197419803
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/13/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/13/2023
Section Cited
CCR
101223
1
2
3
4
5
6
7
Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or actions of a punitive nature…
1
2
3
4
5
6
7
*Director states, verbally and in writing, that the staff member in question will be terminated immediately, effective today, 06/13/2023.
*Director agrees, written declaration obtained, to hold staff training on positive behavior management and tools to use in
8
9
10
11
12
13
14
This requirement was not met as evidenced by staff member yelling at children in day care according to written
declaration and two video/audio footage submitted to the department. This poses an immediate risk to the health, safety, or personal rights of children in care.
8
9
10
11
12
13
14
the classroom.
*Director agrees, written declaration obtained, to conduct a staff meeting every month to improve communication between staff members.
*Director agrees provide an in-service to all staff members to include watching the following CCL video:
Children’s Personal Rights in Child Care
Child Care Center Operators – California Child Care Licensing – Resources for Parents and Providers
(childcarevideos.org)
*Director agrees to provide a copy of staff attendance, signed and dated by attendees viewing CCL video
*Director agrees to obtain from each staff members a copy of written summary of information learned from above video, using Lic 855 (Declaration Form), to be sent to LPA, via email, by 06/23//2022, end of business day.


1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Miriam Cohen
LICENSING EVALUATOR SIGNATURE:

DATE: 06/13/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/13/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3