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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197419837
Report Date: 09/15/2021
Date Signed: 09/15/2021 01:20:57 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/16/2021 and conducted by Evaluator Angelica Ramirez
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20210816101917

FACILITY NAME:LAUNCHING PAD, THEFACILITY NUMBER:
197419837
ADMINISTRATOR:THORSTENSON-ROOT, RFACILITY TYPE:
850
ADDRESS:3707 DOOLITTLE DRIVETELEPHONE:
(310) 536-0243
CITY:REDONDO BEACHSTATE: CAZIP CODE:
90278
CAPACITY:141CENSUS: 40DATE:
09/15/2021
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Charity ParkerTIME COMPLETED:
11:40 AM
ALLEGATION(S):
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Staff did not maintain a comfortable temperature in the classroom
INVESTIGATION FINDINGS:
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On 9/15/2021 at 11:00 AM Licensing Program Analyst (LPA) Angelica Ramirez arrived at The Launching Pad for the purpose of delivering findings of the complaint received in the El Segundo Regional Office (ESRO) on 8/16/2021. LPA wore a face mask and a health screening was conducted prior to entry into facility. Upon arrival LPA met with Director Charity Parker and Division Vice President Robin Ventimiglia. Director Parker guided LPA on a tour of the facility which houses a preschool, infant, and school-age license. LPA observed the following: eight children in C1 (age two) with three staff, 3 children in C2 (age two) with three staff, eight children in D2 (preschool class) with two staff, and 11 children in D1 (preschool class) with two staff on the playground.

During the course of this investigation, LPA conducted interviews with staff and obtained documentation for repairs. LPA found that although the air conditioning unit was inoperational on approximately 8/16/21, a ticket was created on the same date to repair the unit and it was repaired within 48 hours.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Angelica Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/15/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/15/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 30-CC-20210816101917
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: LAUNCHING PAD, THE
FACILITY NUMBER: 197419837
VISIT DATE: 09/15/2021
NARRATIVE
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Based on the evidence obtained, the allegation referenced on this report is Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the allegation occurred.

An exit interview was conducted with Director Parker, where this report was read and discussed. A copy of this report will be provided to Director Parker.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Angelica Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/15/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/15/2021
LIC9099 (FAS) - (06/04)
Page: 4 of 4