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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197420014
Report Date: 09/09/2025
Date Signed: 09/09/2025 04:05:07 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/14/2025 and conducted by Evaluator Devon Carus
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20250714150716
FACILITY NAME:PACIFIC SAGE PRESCHOOLFACILITY NUMBER:
197420014
ADMINISTRATOR:SYLVIA VELASQUEZ LAWRENCEFACILITY TYPE:
850
ADDRESS:5621 MONTEMALAGA DRIVETELEPHONE:
(424) 241-0308
CITY:RANCHO PALOS VERDESSTATE: CAZIP CODE:
90275
CAPACITY:40CENSUS: 15DATE:
09/09/2025
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Sylvia Lawrence, DirectorTIME COMPLETED:
04:05 PM
ALLEGATION(S):
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Staff are distracted by their personal phones and not adequately supervising day care children resulting in injuries

Staff are not preventing day care child from physically harming other children
INVESTIGATION FINDINGS:
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On 9/9/2025, Licensing Program Analyst (LPA) Devon Carus conducted a complaint subsequent visit regarding the above-mentioned allegations to deliver the findings. Upon arrival, LPA met with Sylvia Lawrence, Director. LPA explained the purpose of the inspection. LPA toured the facility and observed 15 children & 6 staff.

On 7/17/2025, Licensing Program Analyst (LPA) Devon Carus conducted a complaint initial visit regarding the above-mentioned allegations. LPA met with Sylvia Lawrence, Director. LPA explained the purpose of the inspection. LPA toured the facility indoors and outdoors, and observed 23 children in care being supervised by 6 staff.

LPA Carus conducted an interview with the Director, 5 additional staff, and 7 enrolled children. LPA requested a copy of the facility roster.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Devon Carus
LICENSING EVALUATOR SIGNATURE:

DATE: 09/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 30-CC-20250714150716
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: PACIFIC SAGE PRESCHOOL
FACILITY NUMBER: 197420014
VISIT DATE: 09/09/2025
NARRATIVE
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On 8/22/2025, 8/25/2025, 8/26/2025, and 9/5/2025 Licensing Program Analyst (LPA) Devon Carus conducted additional interviews that included parents of children enrolled at the preschool.

Based on observations, interviews and evidence received during the investigation, the above allegations are unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the above alleged violations did or did not occur.

Exit interview was conducted and a copy of the report was provided. Appeal rights were reviewed and provided.

SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Devon Carus
LICENSING EVALUATOR SIGNATURE:

DATE: 09/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4