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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197420015
Report Date: 01/20/2026
Date Signed: 01/20/2026 02:27:25 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/11/2025 and conducted by Evaluator Tatiana Bickham
COMPLAINT CONTROL NUMBER: 58-CC-20251211135120

FACILITY NAME:MONTESSORI WOODLAND HILLSFACILITY NUMBER:
197420015
ADMINISTRATOR:LUANA MADRIGALFACILITY TYPE:
850
ADDRESS:6104 FALLBROOK AVENUETELEPHONE:
(818) 340-4404
CITY:WOODLAND HILLSSTATE: CAZIP CODE:
91367
CAPACITY:54CENSUS: 28DATE:
01/20/2026
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Luana MadrigalTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Staff failed to provide adequate supervision, resulting in a day care child being without supervision.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Tatiana Bickham conducted an unannounced complaint inspection to deliver findings on 01/20/2026 at 12:45 PM. LPA met with Director Luana Madrigal to discuss the above allegation. At the time of arrival LPAs observed 28 preschoolers in care with 3 staff.

During the course of the investigation LPA conducted interviews with parents and staff. LPA also collected copies of the staff and children's roster.

Per Reporting Party, Staff failed to provide adequate supervision, resulting in a day care child being without supervision.

Per interview with the Director, children are never left without supervision. The Director did acknowledge an incident where a child left the classroom and entered the yard, Per Director the child was never out of
Page 1.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Tatiana Bickham
LICENSING EVALUATOR SIGNATURE:

DATE: 01/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 58-CC-20251211135120
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: MONTESSORI WOODLAND HILLS
FACILITY NUMBER: 197420015
VISIT DATE: 01/20/2026
NARRATIVE
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her sight. Although the Director was unable to stop the child from exiting the classroom, she was able to redirect the child once they were outside.

Parents interviewed did not express any concerns regarding the allegation. Parents reported being satisfied with the care and services provided by the facility.

Per interviews with staff stated the facility ensure no child is left unsupervised.

LPA was unable to review camera footage because, at the time of the initial visit, the footage from the alleged days was no longer available. Per the Director, footage is only retained for 48 hours before it is overwritten.

During LPA inspections, LPA did not observe any child without supervision.

Based on the investigation conducted, there is insufficient evidence to support the above-mentioned allegations to be true. Therefore, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Director, Luana Madrigal and Appeals Rights provided.

Page 2.
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Tatiana Bickham
LICENSING EVALUATOR SIGNATURE:

DATE: 01/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/20/2026
LIC9099 (FAS) - (06/04)
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