197420099-1-3-2024-58-CC-BBEL-CZU9BS-20240125221402

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197420099
Report Date: 01/03/2024
Date Signed: 01/03/2024 03:14:40 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/19/2023 and conducted by Evaluator Suzette Ornelas

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20230919120749

FACILITY NAME:	ZHURAKHOVSKA FAMILY CHILD CARE		FACILITY NUMBER:	197420099
ADMINISTRATOR:	ZHURAKHOVSKA, LYUDMYLA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(323) 632-0254
CITY:	VAN NUYS	STATE: CA	ZIP CODE:	91401
CAPACITY:	14	CENSUS: 6	DATE:	01/03/2024
		UNANNOUNCED	TIME BEGAN:	11:45 AM
MET WITH:	ZHURAKHOVSKA, LYUDMYLA		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

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Allegation 1 - Provider speaks inappropriately to day care children
Allegation 2 - Provider yells at day care children

INVESTIGATION FINDINGS:

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On 1/3/2024, Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced follow up complaint inspection for the purpose of delivering the findings for the above-mentioned allegations. Upon arrival, LPA was greeted and let into the facility by Licensee, ZHURAKHOVSKA, LYUDMYLA to whom the reason for the inspection was announced. LPA toured the facility and observed 6 daycare children and 2 adults.

During the course of the investigation, LPA Ornelas made observations, obtained documentation in the form of children’s roster, and interviewed the Reporting Party (RP), Licensee, 6 parents, 3 children in regard to the above allegations.

-Pertaining to the allegation that - Provider speaks inappropriately to day care children
According to the RP- they were told by an individual that the licensee spoke to children in a mean, derogatory way.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:	DATE: 01/03/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/03/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20230919120749

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: ZHURAKHOVSKA FAMILY CHILD CARE	FACILITY NUMBER: 197420099
	VISIT DATE: 01/03/2024

NARRATIVE

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According to the Licensee, children are treated with respect while in care.

According to Child 1 (C1), Child 2 (C2) and Child 3 (C3) they like their teachers. C1, C2, and C3 all stated that their teachers are nice to them, do not say mean things to them and they like the day care.

According to Parent 1 (P1), Parent 2 (P2), Parent 3 (P3) and Parent 4 (P4), Parent 5 (P5) and Parent 6 (P6) they have no concerns regarding the way that the teachers speak to their children. Parents stated that their children like the day care, are happy when being dropped off and have no concerns.

-Pertaining to the allegation that - Provider yells at day care children.
According to the RP- an individual informed them that the provider was yelling at all of the children.

According to the Licensee, there are times when she has to raise her voice to get the children's attention to come inside or clean up but it is not yelling in a man way it is just a change of tone so all the children hear.

According to Child 1 (C1), Child 2 (C2) and Child 3 (C3) they like their teachers, their teachers are nice to them. C1, C2 and C3 stated that their teacher yells when they are playing and it's nap time. C1, C2 and C3 stated that they are not fearful when their teacher yells.

According to Parent 1 (P1), Parent 2 (P2), Parent 3 (P3) and Parent 4 (P4), they have no concerns regarding the approach that the teachers take to get the children's attention stating that they are aware a higher tone is required when getting the attention of multiple children at once. Parents further stated that Parents stated that their children like the day care and have no concerns.

Based on the evidence as documented above, the allegations have been determined to be Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Licensee, ZHURAKHOVSKA, LYUDMYLA.

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:	DATE: 01/03/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/03/2024

LIC9099 (FAS) - (06/04)

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