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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197492952
Report Date: 07/02/2025
Date Signed: 07/02/2025 09:58:20 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/04/2025 and conducted by Evaluator Doris Whitmore
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20250404172744
FACILITY NAME:COALICION DE LATINOS AMERICANOS, INC.FACILITY NUMBER:
197492952
ADMINISTRATOR:RUIZ, FABIOLAFACILITY TYPE:
850
ADDRESS:3130 W. 139TH STREETTELEPHONE:
(562) 279-6330
CITY:HAWTHORNESTATE: CAZIP CODE:
90250
CAPACITY:40CENSUS: DATE:
07/02/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH: Crystal Parbol- Program DirectorTIME COMPLETED:
09:58 AM
ALLEGATION(S):
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Personal Rights- Staff handled day car child in a rough manner
Personal Rigths- Staff spoke inappropriately to day care child
INVESTIGATION FINDINGS:
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On 04/10/2025 Licensing Program Analyst (LPA) Lisa Clayton arrived at the CCC unannounced for the purpose of conducting a 10-day complaint investigation on the above-mentioned allegation(s), received by the El Segundo Child Care Regional Office (ESCCRO) on 04/04/2025. LPA Clayton was greeted by Site Supervisor Cynthia Navarro. LPA Clayton observed 20 children in care, being supervised by 4 fingerprint cleared staff.
During this visit LPA Clayton toured the facility for Health and Safety, obtained copy of the Child Care Facility Roster, a copy of the Personnel Roster, interviewed staff and students and informed Site Director of the complaint allegations of violations of the Personal Rights of children in care.
On 04/16/2025 at 8:20 a.m. Licensing Program Analyst (LPA) Doris Whitmore conducted an unannounced complaint investigation and met with the Site Supervisor Cynthia Navarro. LPA Whitmore explained the purpose of the visit to conduct observations, and a file review. LPA toured the facility indoors and outdoors and observed a total of 17 children and 3 staff. LPA Whitmore obtained copies of the Roster, Personnel Report, Class Schedule, Ouch Reports & Staff Evaluations.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 30-CC-20250404172744
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: COALICION DE LATINOS AMERICANOS, INC.
FACILITY NUMBER: 197492952
VISIT DATE: 07/02/2025
NARRATIVE
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The Department conducted a full investigation, which included staff interviews, interviews with relevant parties and other agencies, as well as a record review which included documentation related to the allegations. Based on LPA’s interviews the preponderance of evidence standard has been met; therefore, the allegations are found to be substantiated. Staff handled day care child in a rough manner. It was obtained during the internal investigation that staff have been witnessed grabbing or pulling on a child. One staff stated it was to prevent a child from running in the classroom. Another stated that the child has been grabbed forcefully. The other allegation Staff spoke inappropriately to day care child. It was obtained during the internal investigation that staff members were saying “stay away or “get away from the children”.

LPA Doris Whitmore informed licensee Crystal Parbol that this report dated 07/02/2025 document(s) one Type A Citation Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Doris Whitmore informed the licensee Crystal Parbol to provide a copy of this licensing report dated 07/02/2025 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

An exit interview was conducted and a copy of this report, appeal rights, D- page was given to Crystal Parbol

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 30-CC-20250404172744
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: COALICION DE LATINOS AMERICANOS, INC.
FACILITY NUMBER: 197492952
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/02/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/12/2025
Section Cited
CCR
101223(a)(3)
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(a) The licensee shall ensure that each child is accorded the following personal rights:
To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation,ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not........
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Program Director will provide Training to the staff on Personal Rights, provide a copy to staff, have staff to sign that they received the copy, provide an agenda and sign in sheets. Staff will write what they learned form the training.
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This requirement was not met by evidence by:
Staff members were witnessed grabbing or pulling on a child to prevented child from running in the classroom, and teachers have grabbed a child with force.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 30-CC-20250404172744
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: COALICION DE LATINOS AMERICANOS, INC.
FACILITY NUMBER: 197492952
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/02/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/12/2025
Section Cited
CCR
101223(a)(3)
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a) The licensee shall ensure that each child is accorded the following personal rights:
3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuseor other actions of a punitive nature including but not ........
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Program Director will provide Training to the staff on Personal Rights, provide a copy to staff, have staff to sign that they received the copy, provide an agenda and sign in sheets. Staff will write what they learned form the training.
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This requirement was not met by evidence:
It was obtained during the internal Investigation that staff would say” stay away” or “get away from the children.”
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
LIC9099 (FAS) - (06/04)
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