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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197492957
Report Date: 06/26/2025
Date Signed: 02/11/2026 12:52:32 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/09/2025 and conducted by Evaluator Lisa Clayton
COMPLAINT CONTROL NUMBER: 30-CC-20250409144454
FACILITY NAME:WEST LA EXTENDED DAYFACILITY NUMBER:
197492957
ADMINISTRATOR:JOLENE DOUCETTEFACILITY TYPE:
840
ADDRESS:6550 W. 80TH STREETTELEPHONE:
(310) 642-8386
CITY:LOS ANGELESSTATE: CAZIP CODE:
90045
CAPACITY:180CENSUS: 23DATE:
06/26/2025
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:JOLENE DOUCETTE, LICENSEE KIM RAZA, SEN. DIRECTORTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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PERSONAL RIGHTS: Staff used inappropriate discipline
INVESTIGATION FINDINGS:
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***This is an amended report***

On 06/26/2025 LPA Clayton conducted an unannounced visit to the West LA Extended Day after school program to deliver the findings on the above allegation(s). LPA was greeted by Director Jolene Doucette. LPA Clayton observed 23 children, being supervised, and cared for by 6 fingerprint cleared staff.

On 04/09/2025 ESCCRO received a complaint alleging the following:
• Personal Rights: Staff used inappropriate discipline

On 04/10/2025 LPA Clayton conducted an unannounced 10-day inspection, informed Executive Director Jolene of the complaint allegation. LPA Clayton obtained a copy of the Personnel Roster and interviewed staff. LPA Clayton received updated and current facility roster via email.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 30-CC-20250409144454
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: WEST LA EXTENDED DAY
FACILITY NUMBER: 197492957
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/26/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type B
06/26/2025
Section Cited
CCR
101223(a)(1)(3)
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(a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. (3) To be free from corporal or unusual punishment,.....humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; .....clothing, medication or aids to physical functioning.
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Executive Director and staff to watch the Childrens Personal Rights in Child Care video at ccld.childcarevideos.org and provide an individual written declaration of understanding to LPA Clayton and/or the Department no later than July 10, 2025.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 30-CC-20250409144454
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: WEST LA EXTENDED DAY
FACILITY NUMBER: 197492957
VISIT DATE: 06/26/2025
NARRATIVE
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On 05/07/2025 LPA Clayton returned to the CCC and attempted to interview the child mentioned in the complaint allegations.

05/09/2025 LPA Clayton interviewed the father of the child mentioned in the complaint.

05/13/2025 LPA Clayton interviewed witnesses.

LPA Clayton conducted an investigation that included interviews with witnesses, parents, and staff it has been determined that as a form of discipline a child in care was asked to clean the bathroom which, according to CA Title 22 Regulations is a violation of their personal rights.

Based on LPAs interviews conducted with children, parents and staff, and LPAs observations, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED, Title 22 101223(a)(1)(3) are being cited on the attached LIC 9099D.

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3